Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Hi, I’m
Geneve Gantas
Retail Salesperson
Kuala Lumpur ,Kuala Lumpur
Summary
Overview
5
years of professional experience
Work History
Sauwan
Sales Staff Member
06.2023 - Current
Job overview
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Collected and maintained file of receipts to coordinate expense report submission.
- Collaborated with other teams to identify areas of opportunity and implement changes to optimize sales operations and reporting.
Vanessa Cheong
Customer Care Representative (Part Time)
01.2023 - Current
Job overview
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Diana Koon
Sales Admin
07.2018 - 06.2023
Job overview
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase the return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Advise on how they maintain to improve the quality of their leather bags, sneakers.
Education
University of BaguioGeneral Luna Rd, Baguio City Philippines
Bachelor Of Mass Communication from Mass Communications
03.2014
University Overview
This degree is all about media like writing articles, advertising, broadcasting to public relations, journalism, and publishing.
Baguio School Of Arts And TradeUpper Session Road Baguio City
Food Preparation Service Technology from Foods Preparation
06.2004
University Overview
This is a practical course in that I learned how to prepare food, bartender , and do housekeeping.
Skills
- Solution Planning
- Microsoft Access
- Upselling Techniques
- Revenue Generation
- Sales Expertise
- Consultative Selling Techniques
- Beauty Product Demonstration
- Quotas and Goals
- Customer Retention Abilities
- Needs Understanding
- Inside and Outside Sales
- Information Updates
- Credit and Debt Card Processing
- Product Promotion
- Restock Shelves
- Profit Target Achievement
Quote
Business opportunities are like buses, there’s always another one coming.
Timeline
Sales Staff Member
Sauwan
06.2023 - Current
Customer Care Representative (Part Time)
Vanessa Cheong
01.2023 - Current
Sales Admin
Diana Koon
07.2018 - 06.2023
University of Baguio
Bachelor Of Mass Communication from Mass Communications
Baguio School Of Arts And Trade
Food Preparation Service Technology from Foods Preparation
Similar Profiles
Jack GooJack Goo
Senior Chef De Partie at Ilham Dining ConceptSenior Chef De Partie at Ilham Dining Concept
Nafisah Binti AsraruddinNafisah Binti Asraruddin
Staff Liquefaction at PETRONASStaff Liquefaction at PETRONAS
Vishal GoleVishal Gole
Associate Consultant - Technical Manager at TCSAssociate Consultant - Technical Manager at TCS