Genaldo Bantikan
SABAH,MALAYSIA
Summary
Experienced Hotel Front Desk Receptionist with a Master's degree in Hospitality Management and a strong background in customer service, problem-solving, and communication. Skilled in managing reservations, handling guest complaints, and maintaining accurate records. Proficient in Microsoft Office and highly organized with excellent time management and attention to detail. Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Hotel Front Desk Receptionist
Hotel Labuan Point
Labuan, USA
09.2020 - Current
- Assisted customers with product inquiries and purchases
- Managed customer accounts and processed payments
- Resolved customer complaints and issues
- Maintained accurate records of customer interactions
- Greeted guests upon arrival, answered inquiries and provided information about hotel services.
- Processed payments for guest accounts, accepted cash or credit cards as payment.
- Issued room keys to registered guests and ensured that all necessary documents were completed correctly.
- Responded to customer complaints and addressed issues promptly and professionally.
- Maintained accurate records of occupied rooms, reservations and cancellations.
- Kept records of room availability and guest accounts, manually or using computers.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Reviewed accounts and charges with guests during check out process.
Hotel Front Desk Receptionist
Tang Dynasty Hotel
Semporna, USA
03.2018 - 04.2020
- Managed calendars and scheduled appointments
- Prepared and edited documents and presentations
- Handled incoming and outgoing mail and packages
- Assisted with event planning and coordination
- Greeted guests upon arrival, answered inquiries and provided information about hotel services.
- Checked in guests using established procedures, verified guest identification and credit card information.
- Processed payments for guest accounts, accepted cash or credit cards as payment.
- Handled incoming mail and faxes; distributed appropriately within the organization.
- Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
- Assisted other departments in resolving customer issues quickly and efficiently whenever needed.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted guests at check-in, providing information on various services within hotel.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
Hotel Front Desk Receptionist
City INN Hotel
Semporna, USA
03.2014 - 01.2018
- Greet guests and check them into their rooms
- Answer phone calls and respond to guest inquiries
- Manage reservations and room assignments
- Handle guest complaints and resolve issues
- Greeted guests upon arrival, answered inquiries and provided information about hotel services.
- Checked in guests using established procedures, verified guest identification and credit card information.
- Processed payments for guest accounts, accepted cash or credit cards as payment.
- Issued room keys to registered guests and ensured that all necessary documents were completed correctly.
- Responded to customer complaints and addressed issues promptly and professionally.
- Maintained accurate records of occupied rooms, reservations and cancellations.
- Assisted with luggage storage and transportation when requested by guests.
- Managed the switchboard, transferring calls and taking messages as required.
- Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.
- Handled incoming mail and faxes; distributed appropriately within the organization.
Education
High School Diploma -
SMK ABDULLAH 2
Semporna12.2011
Skills
- Customer service
- Problem-solving
- Communication
- Time management
- Attention to detail
- Microsoft Office
- Multi-tasking
- Organizational skills
- Customer Service
- Cash Handling
- Reservation Management
- Payment Collection
- Customer Service Management
- File Management
- Guest Reception
- Front Desk Management
- Guest Registration
- Front Office Management
Languages
Malay
First Language
English
Beginner
A1
TAGALOG
Upper Intermediate
B2
Timeline
Hotel Front Desk Receptionist
Hotel Labuan Point
09.2020 - Current
Hotel Front Desk Receptionist
Tang Dynasty Hotel
03.2018 - 04.2020
Hotel Front Desk Receptionist
City INN Hotel
03.2014 - 01.2018
High School Diploma -
SMK ABDULLAH 2
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