Summary
Overview
Work History
Education
Skills
Reference
Timeline
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Geetha Thuraisingam

Geetha Thuraisingam

48-03-08 Pinang 1B Gallery 1E, Jalan Klang Lama,KL

Summary

Reliable and dynamic Service Associate with a 18 year background in sales and customer service. Dependable and an analytical thinker. Track record of consistently exceeding company's objectives to secure customer satisfaction. Strong sense of professional responsibility. Talented Online Assisted Service Associate with first-rate expertise in organizing efficient work and addressing customer problems by leveraging communication and decision-making abilities gained during 18-year telecommunication career. Positively interact with and support customers of all backgrounds with unique and complex requirements. Skillfully prioritize tasks to meet high-volume customer demands.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

20
20
years of professional experience

Work History

Online Assisted Service Associate

Maxis Broadband Sdn Bhd
05.2008 - Current
  • Offered personalized solutions tailored to individual client requirements, fostering long-term loyalty towards the company''s offerings.
  • Developed strong relationships with clients through consistent communication and excellent service delivery.
  • Actively participated in team meetings, sharing valuable insights for process improvements and best practices adoption.
  • Managed client accounts by updating information and processing transactions accurately.
  • Conducted thorough research to resolve complex customer issues, resulting in positive outcomes.
  • Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
  • Implemented effective problem-solving techniques for efficient resolution of customer concerns.

Billing Specialist

VADS Berhad
01.2006 - 03.2008
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.

Data Entry Intern

Flextronics Shah Alam Sdn Bhd
06.2004 - 06.2005
  • Contributed to project success by meeting tight deadlines for data entry tasks without sacrificing quality.
  • Contributed to a positive work environment by proactively assisting colleagues as needed, fostering strong professional relationships and a collaborative atmosphere.
  • Enhanced data accuracy by meticulously entering and cross-checking information from various sources.
  • Increased efficiency by automating repetitive tasks using Excel macros and formulas.
  • Facilitated seamless collaboration between departments by maintaining organized records and providing requested information promptly.
  • Served as a reliable point of contact for colleagues seeking assistance with database-related issues or queries on specific projects or tasks.

Education

Bachelor of Arts - Computer And Information Systems Security

Sunway University College
Bandar Sunway, Selangor
04.2001 -

High School Diploma -

Sunway College
Bandar Sunway, Selangor
04.2001 -

High School Diploma -

Sunway College
Bandar Sunway, Selangor
04.2001 -

Skills

  • Customer service excellence

  • Product and Service support

  • Complaint Handling

  • Cross-Selling and Upselling

  • Client Relationship Building

  • Complaint resolution

  • Call Management

  • Data Collection

  • Report Generation

Reference

Ms. Latifah Ujiang (Maxis Broadband Sdn Bhd)

Team Manager

+60122040317


Mr. Rohaizad Rashid (Maxis Broadband Sdn Bhd)

Team Manager

+60122770121

Timeline

Online Assisted Service Associate

Maxis Broadband Sdn Bhd
05.2008 - Current

Billing Specialist

VADS Berhad
01.2006 - 03.2008

Data Entry Intern

Flextronics Shah Alam Sdn Bhd
06.2004 - 06.2005

Bachelor of Arts - Computer And Information Systems Security

Sunway University College
04.2001 -

High School Diploma -

Sunway College
04.2001 -

High School Diploma -

Sunway College
04.2001 -

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Geetha Thuraisingam