Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
referance
Timeline
Generic
Geetha Thevarazen

Geetha Thevarazen

Donor Care Assistant
Kuala Lumpur

Summary

I have studied Social Science, with a focus on societal development. I am deeply passionate about working in fields where I can contribute to the growth and well-being of individuals. My first professional experience was with UNICEF, where I had the opportunity to contribute to projects supporting children. I am dedicated to my work and excited to continue learning and growing through this experience.

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.


Overview

3
3
years of professional experience
2
2
Languages

Work History

Donor Care (Customer Service Associate)

Customer Service Department
08.2023 - Current
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.

Senior Fundraiser

Fundraiser
08.2023 - 04.2024
  • Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
  • Increased community awareness of organization''s mission by organizing and participating in public speaking engagements.
  • Planned and implemented fundraising events.
  • Developed and executed creative strategies to promote fundraising events.

Teacher's Assistant

Q-Dees Kindergarden
02.2022 - 06.2022
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.

Education

Master of Arts - Master in Social Science

University Malaysia Sabah
Kota Kinabalu, Sabah, Malaysia
04.2001 -

Bachelor of Arts - Bachelor in Social Science

University Malaysia Sabah
Kota Kinabalu, Sabah, Malaysia
04.2001 -

Skills

    Customer support

    Customer service

    Team collaboration

    Problem resolution

    Customer complaint resolution

    Complaint handling

    Refunds and exchanges

    Complex Problem-solving

    Multitasking

    Adaptability

    Problem-solving aptitude

    Microsoft office

    Time management

    Problem-solving abilities

    Calm and professional under pressure

    Customer relations

Accomplishments

  • Supervised junior staff members.
  • Approach and initiate conversations with individuals in public spaces, events, or designated areas.
  • Explain the mission and objectives of the organization you’re representing, emphasizing the impact of donations.
  • Establish rapport with potential donors, understand their values, and tailor your approach to align with their interests and concerns.

Additional Information

I am passionate about learning new things and adapting to new concepts within my field. I also enjoy experiencing different cultures and gaining new perspectives.

referance

Chew Ban Kiat

Operation Manager Face to Face Fundraising Department

0122516951


Ana María Méndez Mejía

Fundraising Specialist

01164234635

Timeline

Donor Care (Customer Service Associate)

Customer Service Department
08.2023 - Current

Senior Fundraiser

Fundraiser
08.2023 - 04.2024

Teacher's Assistant

Q-Dees Kindergarden
02.2022 - 06.2022

Master of Arts - Master in Social Science

University Malaysia Sabah
04.2001 -

Bachelor of Arts - Bachelor in Social Science

University Malaysia Sabah
04.2001 -
Geetha ThevarazenDonor Care Assistant