GEETHA RAMIAH

· Coordinated and supervised event operations, ensuring smooth setup and execution.

· Liaised with event organizers and contractors to meet operational requirements.

· Prepared and managed administrative documents, including event invoices and purchase orders. Followed up with clients on outstanding payments and ensured timely collections.

· Conducted meetings with clients to gather event requirements and provide operational updates.

· Assisted in documentation and filing of event-related correspondence and contracts.

· Improved customer satisfaction rates through timely communication and effective issue resolution.

· Developed strong relationships with vendors, improving collaboration and negotiation outcomes.

· Provided ongoing training to team members, enhancing skillsets and overall productivity.

• Process Agent's request for Agent's new staff training.
• Process Agent's request on MIRS system User setups.
• Assist Agents when facing MIRS issues by coordinating with BPU.
• Prepare and submit the Daily End Report of AMD for Management review.
• Prepare and submit Agent Prefund Settlement Limit Reports for Management review.
• Prepare and submit Bank Account reports to Cash Units.
• Update and maintain Merchant's List (Active, Suspended, Terminated).
• Prepare and issue Exit Checklist for Merchants going for termination.
• Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.

• Attend to all inbound calls, live chat, and e-mails from customers.
• Answer and attend to inquiries from customers by clarifying desired information, researching, locating, and providing the desired information.
• Resolve problems and complaints by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
• Provide customers with product and service information by completing transactions; forwarding requests.
• Maintain call center database by entering new customers' information into the system, and update existing customer information.

• Listening to what customers want and helping them find the perfect product for their needs.
• Constantly building product knowledge and delivering this knowledge in engaging ways.
• Setting up attractive product displays and promotional booths.
• Delivering presentations and demonstrations to customers and other stakeholders.
• Engaging in meaningful interactions and building good relationships with customers.

• Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.
• Operating scanners, scales, cash registers, and other electronics.
• Balancing the cash register and generating reports for credit and debit sales.
• Accepting payments, ensuring all prices and quantities are accurate, and proving a receipt to every customer.
• Processing refunds and exchanges, resolving complaints.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Greeted customers entering store and responded promptly to customer needs.