Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Geeshan Nair

Penang,Malaysia

Summary

Experienced Quality Assurance Analyst with a strong foundation in data analytics, Excel automation, and stakeholder reporting. Proven track record in quality audits and process improvement within high-volume environments. Recently completed HRDF-certified training in Microsoft Excel, Power Query, and data analysis. Passionate about using data-driven insights to improve operational efficiency and support business decisions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Quality Assurance Analyst -Soc Med E-commerce

Teleperformance Malaysia
Penang, Malaysia
01.2024 - Current
  • Audited over 100 moderation cases monthly, maintaining 95% accuracy across multi-regional teams.
  • Served as Arbitrator to resolve disputes between QA and moderation teams, ensuring fair assessments and alignment with client expectations.
  • Utilized Excel dashboards and pivot reports to identify weekly alignment gaps and deliver insights during WBR/MBR reviews.
  • Collaborated with team leads and policy groups to improve QA calibration and SOP adherence.

Content Reviewer

Accenture
Selangor, Malaysia
01.2022 - 01.2024
  • Evaluated long-form and short-form content for compliance with platform policies.
  • Conducted content pattern analysis and suggested logic improvements for process refinement.
  • Supported peer reviews and shared best practices to maintain consistent moderation quality across regional teams.

Import Customer Service Coordinator

DB Schenker
Selangor, Malaysia
01.2021 - 07.2021
  • Managed shipping documents, coordinated internal communications, and resolved logistics discrepancies.
  • Handled daily import tracking and ensured timely updates to customers and freight agents.
  • Liaised with customs and port authorities to expedite cargo clearance and reduce delays.
  • Generated delivery orders, invoices, and billing summaries to support operations and finance teams.
  • Assisted in resolving shipment issues such as missing documents, incorrect manifests, and detention charges.

Education

Bachelor of Marketing (Hons) -

Universiti Tunku Abdul Rahman (UTAR)
Perak
01.2019

Skills

  • Business Data Analysis & Reporting
  • Advanced Excel
  • Power Query & Data Transformation
  • Forecasting & Trend Analysis
  • Data Cleaning & Visualization
  • Performance Tracking
  • Process Optimization & Root Cause Analysis
  • Stakeholder Communication

Certification

HRDF Certified Training - Microsoft Excel, Power Query & Data Analysis, 05/01/25, Hands-on training in data transformation, Power Query, Pivot Tables, visualization, and report automation., Built actionable dashboards using real datasets to support QA and business decisions.

Languages

  • English
  • Tamil
  • Malay

Timeline

Quality Assurance Analyst -Soc Med E-commerce

Teleperformance Malaysia
01.2024 - Current

Content Reviewer

Accenture
01.2022 - 01.2024

Import Customer Service Coordinator

DB Schenker
01.2021 - 07.2021

Bachelor of Marketing (Hons) -

Universiti Tunku Abdul Rahman (UTAR)

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Geeshan Nair