Summary
Overview
Work History
Education
Skills
Accomplishments
Contact
Timeline
AdministrativeAssistant

Gayatri Panirselvam

Assistant Manager Booking To Cash
Penang & Kuala Lumpur

Summary

Finance Operations professional with 14 years in the airline industry, focused on Accounts Receivable, Cash Management, and Shared Services Operations. As Assistant Manager at AirAsia Shared Services, leads finance operations and drives process improvements. Enhanced the GS Submission System by redesigning workflows for expense claims, resulting in streamlined processes and improved financial controls. Committed to leveraging technology to optimize finance operations.

Overview

13
13
years of professional experience
2
2
Languages

Work History

Assistant Manager Booking to Cash Lead-PRD Team

Airasia Sea Sdn Bhd
10.2019 - Current
  • Lead Cash Sales Reconciliation operations, ensuring accurate and timely reconciliation of sales transactions, bank receipts, and cash-in-transit balances while maintaining compliance with financial controls and accounting policies.
  • Managed daily team operations, achieving T+1 reconciliation SLA targets through effective performance oversight. Review bank reconciliations, accounting journal entries, and reconciliation reports to ensure accuracy and completeness of financial records.
  • Collaborated with Country Finance teams and stakeholders across AirAsia Group to resolve reconciliation issues and support compliance with financial procedures.
  • Maintain and enhance operational dashboards and performance trackers to monitor reconciliation status, SLA compliance, and operational KPIs. Supported multiple Accounts Receivable portfolios, including Payment Channels, Non-Airline Credit Cards, Agent Top-Up, and Corporate Accounts.
  • Key Achievements - Led the enhancement of the GS Submission System by introducing a structured expense management workflow for station cash sales expense claims, enabling automated approval routing, centralized reconciliation, and end-to-end tracking. Successfully adopted across AirAsia stations.
  • Designed and implemented an automated Cash Sales Reconciliation Report using Power Query, reducing manual effort, improving data accuracy, and supporting timely daily reconciliations.
  • Currently in the midst of an automation initiative to streamline daily reconciliations between Sales Reports and bank statements, aimed at reducing manual intervention, improving matching accuracy, and strengthening reconciliation controls.
  • Led operational efficiency initiatives to streamline processes and reduce turnaround times.
  • Analyzed performance metrics to identify areas for improvement in service delivery.

Assistant Manager Booking to Cash Lead Pmt Channel

Airasia Sea Sdn Bhd
03.2021 - 01.2023
  • Manage payments from group bookings.
  • Settlement of customer balance.
  • Monitoring daily payments from AirAsia partners.
  • Reconciliation between Settlement Banks / 3rd party vs AirAsia Sales Report vs Bank Statements.
  • Updating manual payments from AirAsia partners.
  • Creating invoices and receipts.
  • Review accounting records.
  • Review bank recon open items.
  • Involving in Project UAT (User Acceptance Test): New System (Skyledger), New Alternative Payment, System Upgrading.
  • Performed non-airline reconciliation across various lines of business, ensuring accuracy for merchants like Adyen, Razer, and AAwallet.
  • Managed team of 4 to streamline payment processing and enhance team collaboration.
  • Restructured team processes for payment channels and email management, implementing RPA to automate reconciliation for airlines.

Assistant Manager Booking to Cash Lead Travel Agent

Airasia Sea Sdn Bhd
01.2021 - 10.2021
  • Monitored daily team top-up activities to ensure accuracy.
  • Reviewed daily top up reconciliation to identify discrepancies and maintain financial integrity.
  • Monitor team top up other (Refund, BSP, Commission).
  • Review reconciliation other top up monthly.
  • Monitored operational tasks, including SL code mapping and Oracle creation requests, to ensure smooth operations.
  • Prepare IAA/PAA GL template posting and review other AOCs.
  • Perform IAA bank reconcile and review other AOCs.
  • Do IAA/PAA balance sheet schedule and review other AOCs.
  • Settle IAA/PAA credit memo and invoice in Oracle and review other AOCs.
  • Reconcile IAA/PAA AG aging vs ODS balance and review other AOCs.
  • Managed a team of five members, overseeing performance and productivity.

Assistant Manager Booking to Cash Lead Credit Card

Airasia Sea Sdn Bhd
11.2020 - 03.2021
  • Executed credit card reconciliation for all non-airline PBB and Adyen accounts, ensuring accuracy and compliance.
  • Review credit card aging for non-Airlines.
  • Review bank reconciliations regarding Non airlines.
  • Make sure all mappings are correct among MID, AOC and sky ledger.
  • Reviewed and approved month-end transactions and balance sheet, supporting financial integrity and reporting.
  • Provide supporting documents to external audit team, prepare audit adjustment transactions.
  • Oversaw one team member in the non-airline department.

Assistant Manager Booking to Cash Lead Corporate

Airasia Sea Sdn Bhd
06.2020 - 10.2020
  • Monthly review bank reconciliation (including receipts captured).
  • Daily email monitoring (Corp email, Egv email, Cash apps email).
  • Monitored LANDesk invoicing daily to ensure accurate billing processes.
  • Created accounting reports upon request, ensuring accurate financial records.
  • Performed accounts receivable and accounts payable netting upon request to streamline financial processes.
  • Approved adjustments and journals by team members in Oracle and Axapta to maintain financial integrity.
  • Revert on country finance's Ad hoc request.
  • Facilitated audit requests and addressed country finance queries as needed to support compliance.
  • Managed a team of five individuals, overseeing daily operations and team performance.

Booking to Cash Executive

Airasia Global Shared Service
05.2013 - 09.2019
  • Prepared control sheets and journal entries for MAA/TAA cash sales, inflight sales, and duty-free sales to ensure accurate financial reporting.
  • To clear unidentified revenues from bank recon by following with PIC and bank authorities.
  • Ensured timely clearance of debtor aging to maintain accurate financial records.
  • Attended to internal and external auditors by providing reports and bank statements, addressing queries within stipulated timelines.
  • To clear unidentified revenues from bank recon by following up with PIC and bank authorities.
  • Prepared ad hoc accounting entries for travel fare sales and donation collection reconciliation.
  • To prepare any ad hoc accounting entries on ad hoc basis (Eg; Travel fare Sales, Donation collection reconciliation).
  • To compile overseas transaction in bank to for treasury department.
  • To compile overseas transactions in bank to for treasury department.

Education

Master of Science - International Accounting, Accounting

University Utara Malaysia (UUM)
Kedah, Malaysia
05-2018

B.A (HONS) - Accounting & Finance

Teesside University, Segi College
Penang, Malaysia
05-2012

Advanced Diploma - Accounting

Institute Of Financial Accountants, Segi College
Penang, Malaysia
12-2011

Higher Secondary - Arts

Sek Men Keb Tinggi Bukit Mertajam
Penang, Malaysia
12-2008

Arts Stream - undefined

Sek Men Keb Convent Bukit Mertajam
Penang, Malaysia
12-2006

Skills

Computer Proficiency: Excellent

Software proficiency

Microsoft Dynamics AX: Excellent

Hyperion Oracle: Excellent

Teamwork: Excellent

Communication: Excellent

Financial analysis

Team management

Decision-making

Problem-solving

Time management

Employee training

Employee supervision

Task management

Talent management

Accomplishments

  • 2013
  • Establishment of AGSS in 2013 for all SEA AOCs sites on Account receivable.
  • Participated in migration of Shared Service from BKK(Bangkok) to Penang for period of 3 months in 2013.
  • Supported and initiated revised control sheet for Inflight Sales during GST implementation across all local hubs account.
  • Developed understanding on PRD accounting process of MAA & bank reconciliation Successfully reviewed control sheet and journal entries on my own before posting into Axapta.
  • Managed to conduct Bank Reconciliation on my own without any consultation from my supervisor from July'13 closing.
  • I also worked across my department with my supervisor to improve my understanding from time to time.
  • Applied the processes accurately and complete al processes of PRD & bank reconciliation 2 days prior to dateline.
  • 2014
  • All previous years 2013 and AR aging has been written off and as for the Nov 2014 also has been offset to clear.
  • Managed to clear all outstanding from bank reconciliation (MBB-25113 & 25112, -W4-Unidentified Revenue.
  • Manage to clear unidentified revenue from bank recon for the previous year 2013 commencing march 2014 and successfully completed all outstanding unidentified revenue in July 2014(Cash Sales).
  • Cleared all current year (2014) unidentified revenue within 30 days from the date of occurrence. (Cash Sales& Inflight Sales).
  • Cleared Inflight sales unidentified revenue during data clean up in July 2014 for the previous years.
  • Developed understanding on the accounting processes of MAA inflight sales such as report retrieving from IFS4 system, invoice issuing in Axapta and reconciliation between bank in slip and the bank statement in December 2013 from Payment Channel Team.
  • Encountered issues in matching against the sales figure derived via IFS4 and bank statements, thus implemented lean system(control sheet similar like cash sales control sheet) in August 2014 in order to view the variances between bank in amount and station reports and the report derived via IFS4 system.
  • Developed understanding on the accounting processes of MAA DutyFree Sales via self-study on magento system, retrive sales report from commercial team and bank in slips from KUL station.
  • Encountered issues in matching against the sales figure derived via reports sent by commercial team and bank statement, thus implemented lean system (control sheet similar like cash sales & inflight sales control sheet) in September 2014.
  • Booked sales in Axapta for MITM & Yuan Carnival on ad hoc Basis and matched against the bank in slip and bank statement with the reports sent by commercial team.
  • 2015
  • MAA /TAA cash sales, Inflight sales & Duty-free sales, DCS and bank in slips are updated on daily basis, on some circumstance every three days once.
  • In the case where the DCS and the bank in slips are not received on daily basis/three days once, numerous emails and communication via LYNC was used to get updates from respective stations. Eg: Requested for updates on forex bank in slip for KUL Inflight & duty-free sales by weekly.
  • Supported during maternity leave by working from home (certain days) (February 2015).
  • Developed understanding on New Axapta 2012 and adopted the changes with hand on after back from maternity leave. (April 2015).
  • Discovered after discussing with team members that cash revenue amounts for KUL station can't be accounted in as the data provided was inclusive of AAX data. As a rectification process, sales amount had to be derived via sales report and filtered to MAA agent codes.
  • Reduced variances from five digits to four, three and nil (effective July 2015).
  • Perform recon and Interco for the stations which has petty cash (AAB) for TAA Stations, Interco for AR/AP contra stations and Interco for bank account in AAB for TAA stations"
  • Added tax computation (GST) effective from April 2015.
  • Added Crew commission as part of the expense in deriving the gain/loss of inflight sales.
  • Further improved in the in-flight control sheets by categorizing the sales amounts to domestic and international sales and added crew commissions and tax computations, so that the control sheets are more transparent and more detailed. (Effective April 2015).
  • Highlighted tax computation in the IFS4 system is wrongly calculated to Lead and ICT. (April 2015).
  • Manage to clear unidentified revenue from bank recon for the period Jan-Mar 2015.
  • Cleared all current year (2015) unidentified revenue within 30 days from the date of occurrence. (Cash Sales, Inflight & Duty-Free sales).
  • AR aging has been offset to clear. (As of the current period.)
  • Reconciled Nepal donation fund collection, Makna Tshirt Sales amount & Travel Fair sales in the first quarter.
  • 2016
  • Reduced Aging – Zero outstanding from AR Aging > 60 days.
  • Closing deadline. ZERO Exception closing of accounts.
  • Establish robust datelines on account reconciliation.
  • Always met the dateline for MAA/TAA Closing. (T+4).
  • Always completed bank recon on time. (T+9).
  • Reduced unidentified Revenues arises from bank recons. ZERO item > 60 days.
  • Manage to clear most of unidentified revenue from bank recon for the period 2015 and for 2016 below the threshold AOP.
  • Cleared all current year (2016) unidentified revenue within 30 days from the date of occurrence. (Cash Sales, Inflight Sales) for several millions of saving discrepancies.
  • 2017-2018
  • Managed to clear most of unidentified revenue from bank recon for the period 2016 and prior to that.
  • Cleared all current year unidentified revenue within 30 days from the date of occurrence.(Cash Sales, Inflight Sales).
  • For non related to Cash Sales/Inflight Sales unidentified revenue, I have check/checking with relevant team such as payment channel, credit card team, AP Team , GL Team, Banks( to provide in depth details) and Country finance.
  • AR aging has been offset to clear.(As of the current period) for Both MAA & TAA.
  • In the event, if not cleared, Justified the reason being.Eg: PNR's not captured by Skyledger, Pending Corp team to perform manual adjustment.
  • Perform Audit and recon for the station expenses, sales and bank in amount for the period from 2015 till 2017, manually check by PNR level, Compiled and prepared control sheet by Daily basis and submitted the compilation to assist country finance on the audit which was carried on DAC station and station Manager.
  • Perform reconciliation between Navitaire and Sky ledger to find the actual variances between both postings before making settlement in Axapta for forex.
  • Assist in New station setup in Axapta and assist station for any queries raised.
  • 2019
  • Participated in oracle project discussion on Ad hoc basis for PRD related items.
  • Participated in all the UAT sessions for both TAA & AAB.
  • Managed to minimize all open items in the bank recon before migrating open item balances from Axapta to Oracle.
  • Managed to minimize all aging items for all AAB & TAA stations (57 stations) before migrating open item balances from Axapta to Oracle.
  • Successfully managed to perform month end closing for TAA stations by creating receipts, creating memos and invoices and perform settlements in the oracle system for first go live in May 2019 for April 2019 closing and the same for AAB station in Aug 2019 for July 2019 month end closure.
  • Perform bank reconciliations via oracle system manually and used the data to produce the customized bank recons in excel from April 2019 closing.

Contact

  • Address: Penang, Malaysia 14120
  • Phone: 012 – 510-8981, 04 – 508-3455
  • E-mail: gaya3_89@yahoo.com

Timeline

Assistant Manager Booking to Cash Lead Pmt Channel

Airasia Sea Sdn Bhd
03.2021 - 01.2023

Assistant Manager Booking to Cash Lead Travel Agent

Airasia Sea Sdn Bhd
01.2021 - 10.2021

Assistant Manager Booking to Cash Lead Credit Card

Airasia Sea Sdn Bhd
11.2020 - 03.2021

Assistant Manager Booking to Cash Lead Corporate

Airasia Sea Sdn Bhd
06.2020 - 10.2020

Assistant Manager Booking to Cash Lead-PRD Team

Airasia Sea Sdn Bhd
10.2019 - Current

Booking to Cash Executive

Airasia Global Shared Service
05.2013 - 09.2019

B.A (HONS) - Accounting & Finance

Teesside University, Segi College

Advanced Diploma - Accounting

Institute Of Financial Accountants, Segi College

Higher Secondary - Arts

Sek Men Keb Tinggi Bukit Mertajam

Arts Stream - undefined

Sek Men Keb Convent Bukit Mertajam

Master of Science - International Accounting, Accounting

University Utara Malaysia (UUM)
Gayatri PanirselvamAssistant Manager Booking To Cash