gavin lee
Supervisor
Masai
Summary
Dynamic Supervisor at C's Steel & Engineering with a proven track record in staff management and operations management. Enhanced team productivity through strategic planning and process improvement, while fostering a collaborative environment. Committed to exceptional customer service and quality control, ensuring timely resolutions and increased satisfaction.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Supervisor
C's Steel & Engineering
01.2020 - 03.2026
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
No Degree -
Skills
Staff management
Operations management
Process improvement
Strategic planning
Customer service
Process monitoring and improvement
Quality control
Timeline
Supervisor - C's Steel & Engineering
01.2020 - 03.2026
Sekolah Menengah Dato Penggawa Timur - No Degree,