GANESH KUMAR LACHUMENAN
IT Technical Consultant
Rawang
Summary
To succeed in an environment of growth and excellence and earn a job which provides me satisfaction and self-development and help me to achieve organizational goal.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
IT Technical Consultant
ZOHO CORPORATION PTE LTD
01.2023 - Current
- Partner with clients to assess their unique IT infrastructure and business requirements, offering strategic recommendations for implementing ManageEngine products to enhance efficiency
- Lead comprehensive end-to-end implementation projects, overseeing tasks such as software configuration, customization, and seamless integration with existing systems
- Provide expert guidance and consultation to client stakeholders, delivering insights on best practices, troubleshooting techniques, and product optimization
- Conduct engaging and informative training sessions for clients' technical teams, ensuring they are equipped with the knowledge to effectively manage and maintain the deployed ManageEngine solutions
- Collaborate cross-functionally with sales teams, actively participating in pre-sales activities, including delivering product demonstrations, technical presentations, and conducting thorough requirement analyses.
System Administrator (Patch Manager)
MERCHANTRADE ASIA SDN BHD
12.2021 - 12.2022
- Maintains up-to-date patches inclusive of the latest firmware updates of all systems and devices through Manage engine desktop central tool
- Applies new techniques and trends that are in line with overall information security objectives and risk tolerance
- Help to formulate vulnerability management frameworks and working structures for initiatives associated with infrastructure technology and solution delivery teams
- Work with IT Security to proactively identify risk and drive remediation
- Act as point of contact for managing and delivering various vulnerability and remediation reports
- Implement security improvements by assessing baseline, evaluating trends, and anticipating requirements
- Additional ad-hoc IS & Risk related initiatives and IT Infra projects
- Prepare checklist and coordinate the application deployment
- Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
- Install and upgrade computer components and software, manage virtual servers, and integrate automation processes via VMware Vcenter
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
- Manage synology file server system by creating user access, create folders and manage storage allocation
- Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
- Responsible for capacity, storage planning, and database performance
IT Executive
MERCHANTRADE ASIA SDN BHD
11.2018 - 11.2021
- Maintain computer systems and act as support if any system goes down
- Monitor and respond quickly to incoming requests from ticketing system relate to IT issues
- Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc.)
- Maintain user PCs, including upgrades and configuration as needed
- Assist with onboarding of new users
- Keep inventory of all equipment, software, and license users
- Install, configure, and upgrade PC software
- Walk colleagues or clients through steps to help them resolve their technical problems
- Maintain procedures and reports that provide technical support to the entire organization
- Performing patch management to endpoints through manage engine tool
Customer Support Representative
CONVERGYS
09.2015 - 10.2018
- Team Manager, Provide technical phone support to customer;
- Use problem solving skills and product knowledge to remotely resolve Customer’s technical queries in a timely manner;
- Activate engineer for onsite repair with part recommendation or trigger replacement unit for customer in the event of genuine hardware failure;
- Record and update customers cases into systems for proper tracking;
- Provide accurate and understandable information to customer remotely;
- Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases;
- Maintain high level of customer satisfaction whilst providing technical assistance;
- Maintain accuracy when logging and/or updating call details in call tracking tool;
- Be familiar with all HP policy, processes, product, technical knowledge and escalation path;
- Remain polite, patient and courteous with customer throughout the service engagement.
IT Support
MERCHANTRADE ASIA SDN BHD
03.2013 - 08.2015
- Promptly responding to breakdowns and troubleshooting system issues for Branches and HQ - Investigate, diagnose and solve computer software and hardware faults;
- Installing and configuring computer, hardware, software, networks, printers and scanners;
- Attend to phone calls from branches and HQ and follow through on incidence or requests resolution;
- Logging of incidents and change requests for follow through action;
- User ID maintenance such as for LAN under Active Directory and Spark system etc;
- Repairing equipment and replacing parts;
- Maintaining records of software licenses;
- Managing stocks of equipment, consumables and other supplies;
- Monitoring and maintaining computer systems and networks via system alert software for prompt rectification and action;
- Providing support, including creating and updating IT Operations procedures or user guides or reporting;
- Configuring Fortinet firewall as per IT requirement and create tunnel for secure connection to prevent unauthorized access from intruders
- Supporting the roll-out of new applications;
- Prioritizing and completing tasks according to service level
- Working continuously on a task until completion
- Provide timely feedback and documentation on root cause upon resolution of issues;
- Possess driving license to be able to perform equipment installation and configuration or onsite activities at branches or events;
- Source for quotations and prepare Purchase Request Form (PRF) for submission to Admin Department for the issuance of Purchase Order for new purchases;
- Installation and prompt troubleshooting of issues related to CCTV equipment such as NVR, projector setup, alarm etc;
- Implement network security measures – logical or physical security;
- Provide training for new staff as and when necessary;
- To work under monthly shift roster that includes week-end or public holiday;
- Other duties assign by your supervisor or manager.
Education
Diploma - Computer Forensic, Forensic, Science & Technology, Management
MANAGEMENT AND SCIENCE UNIVERSITY
11.2010 - 04.2013
Higher Secondary - undefined
Sekolah Menengah Kebangsaan Bestari Kuala Kubu Bharu
Skills
Enterprise Network Hardware / Software
Information Protection /Security
User support
Knowledgeable in [VMware]
Reporting capabilities
Network Development / Operations
Accomplishments
- Basic IT Knowledge (_Desktop maintenance and networking)
- Internet and networking
- Inconspicuous web searches
- Build and internal network and infrastructure
- Maintenance of server room and IT storage
- VPN and basic knowledge on Fortinet FortiGate firewall
- Preparation formal user guides and documentation
- Budgeting and procurement of IT related hardware’s and software’s
- Email creation to users by using G suite admin console, Team drive and round cube (Webmail server)
- Set phones and assign extension through PABX system
- Printer configuration, maintenance and repair (HP, Canon and Ricoh)
- Phone line DB and modem configuration
- Setup File server backup system
- Manage endpoints and server through Manage Engine asset management tool
- Managing servers through VMware Vcenter tool.
Additional Information
- Expected Salary : RM 8500 Negotiable based on the company's compensation package
Timeline
IT Technical Consultant
ZOHO CORPORATION PTE LTD
01.2023 - Current
System Administrator (Patch Manager)
MERCHANTRADE ASIA SDN BHD
12.2021 - 12.2022
IT Executive
MERCHANTRADE ASIA SDN BHD
11.2018 - 11.2021
Customer Support Representative
CONVERGYS
09.2015 - 10.2018
IT Support
MERCHANTRADE ASIA SDN BHD
03.2013 - 08.2015
Diploma - Computer Forensic, Forensic, Science & Technology, Management
MANAGEMENT AND SCIENCE UNIVERSITY
11.2010 - 04.2013
Higher Secondary - undefined
Sekolah Menengah Kebangsaan Bestari Kuala Kubu Bharu