GANESH KUMAR LACHUMENAN
IT Technical Consultant
Rawang
Summary
To succeed in an environment of growth and excellence and earn a job which provides me satisfaction and self-development and help me to achieve organizational goal.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
IT Technical Consultant
ZOHO CORPORATION PTE LTD
01.2023 - Current
- Partner with clients to assess their unique IT infrastructure and business requirements, offering strategic recommendations for implementing ManageEngine products to enhance efficiency
- Lead comprehensive end-to-end implementation projects, overseeing tasks such as software configuration, customization, and seamless integration with existing systems
- Provide expert guidance and consultation to client stakeholders, delivering insights on best practices, troubleshooting techniques, and product optimization
- Conduct engaging and informative training sessions for clients' technical teams, ensuring they are equipped with the knowledge to effectively manage and maintain the deployed ManageEngine solutions
- Collaborate cross-functionally with sales teams, actively participating in pre-sales activities, including delivering product demonstrations, technical presentations, and conducting thorough requirement analyses.
System Administrator (Patch Manager)
MERCHANTRADE ASIA SDN BHD
12.2021 - 12.2022
- Maintains up-to-date patches inclusive of the latest firmware updates of all systems and devices through Manage engine desktop central tool
- Applies new techniques and trends that are in line with overall information security objectives and risk tolerance
- Help to formulate vulnerability management frameworks and working structures for initiatives associated with infrastructure technology and solution delivery teams
- Work with IT Security to proactively identify risk and drive remediation
- Act as point of contact for managing and delivering various vulnerability and remediation reports
- Implement security improvements by assessing baseline, evaluating trends, and anticipating requirements
- Additional ad-hoc IS & Risk related initiatives and IT Infra projects
- Prepare checklist and coordinate the application deployment
- Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
- Install and upgrade computer components and software, manage virtual servers, and integrate automation processes via VMware Vcenter
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
- Manage synology file server system by creating user access, create folders and manage storage allocation
- Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
- Responsible for capacity, storage planning, and database performance
IT Executive
MERCHANTRADE ASIA SDN BHD
11.2018 - 11.2021
- Maintain computer systems and act as support if any system goes down
- Monitor and respond quickly to incoming requests from ticketing system relate to IT issues
- Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc.)
- Maintain user PCs, including upgrades and configuration as needed
- Assist with onboarding of new users
- Keep inventory of all equipment, software, and license users
- Install, configure, and upgrade PC software
- Walk colleagues or clients through steps to help them resolve their technical problems
- Maintain procedures and reports that provide technical support to the entire organization
- Performing patch management to endpoints through manage engine tool
Customer Support Representative
CONVERGYS
09.2015 - 10.2018
- Team Manager, Provide technical phone support to customer;
- Use problem solving skills and product knowledge to remotely resolve Customer’s technical queries in a timely manner;
- Activate engineer for onsite repair with part recommendation or trigger replacement unit for customer in the event of genuine hardware failure;
- Record and update customers cases into systems for proper tracking;
- Provide accurate and understandable information to customer remotely;
- Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases;
- Maintain high level of customer satisfaction whilst providing technical assistance;
- Maintain accuracy when logging and/or updating call details in call tracking tool;
- Be familiar with all HP policy, processes, product, technical knowledge and escalation path;
- Remain polite, patient and courteous with customer throughout the service engagement.
IT Support
MERCHANTRADE ASIA SDN BHD
03.2013 - 08.2015
- Promptly responding to breakdowns and troubleshooting system issues for Branches and HQ - Investigate, diagnose and solve computer software and hardware faults;
- Installing and configuring computer, hardware, software, networks, printers and scanners;
- Attend to phone calls from branches and HQ and follow through on incidence or requests resolution;
- Logging of incidents and change requests for follow through action;
- User ID maintenance such as for LAN under Active Directory and Spark system etc;
- Repairing equipment and replacing parts;
- Maintaining records of software licenses;
- Managing stocks of equipment, consumables and other supplies;
- Monitoring and maintaining computer systems and networks via system alert software for prompt rectification and action;
- Providing support, including creating and updating IT Operations procedures or user guides or reporting;
- Configuring Fortinet firewall as per IT requirement and create tunnel for secure connection to prevent unauthorized access from intruders
- Supporting the roll-out of new applications;
- Prioritizing and completing tasks according to service level
- Working continuously on a task until completion
- Provide timely feedback and documentation on root cause upon resolution of issues;
- Possess driving license to be able to perform equipment installation and configuration or onsite activities at branches or events;
- Source for quotations and prepare Purchase Request Form (PRF) for submission to Admin Department for the issuance of Purchase Order for new purchases;
- Installation and prompt troubleshooting of issues related to CCTV equipment such as NVR, projector setup, alarm etc;
- Implement network security measures – logical or physical security;
- Provide training for new staff as and when necessary;
- To work under monthly shift roster that includes week-end or public holiday;
- Other duties assign by your supervisor or manager.
Education
Diploma - Computer Forensic, Forensic, Science & Technology, Management
MANAGEMENT AND SCIENCE UNIVERSITY
11.2010 - 04.2013
Higher Secondary - undefined
Sekolah Menengah Kebangsaan Bestari Kuala Kubu Bharu
Skills
Enterprise Network Hardware / Software
undefinedAccomplishments
- Basic IT Knowledge (_Desktop maintenance and networking)
- Internet and networking
- Inconspicuous web searches
- Build and internal network and infrastructure
- Maintenance of server room and IT storage
- VPN and basic knowledge on Fortinet FortiGate firewall
- Preparation formal user guides and documentation
- Budgeting and procurement of IT related hardware’s and software’s
- Email creation to users by using G suite admin console, Team drive and round cube (Webmail server)
- Set phones and assign extension through PABX system
- Printer configuration, maintenance and repair (HP, Canon and Ricoh)
- Phone line DB and modem configuration
- Setup File server backup system
- Manage endpoints and server through Manage Engine asset management tool
- Managing servers through VMware Vcenter tool.
Additional Information
- Expected Salary : RM 8500 Negotiable based on the company's compensation package
Timeline
IT Technical Consultant
ZOHO CORPORATION PTE LTD
01.2023 - Current
System Administrator (Patch Manager)
MERCHANTRADE ASIA SDN BHD
12.2021 - 12.2022
IT Executive
MERCHANTRADE ASIA SDN BHD
11.2018 - 11.2021
Customer Support Representative
CONVERGYS
09.2015 - 10.2018
IT Support
MERCHANTRADE ASIA SDN BHD
03.2013 - 08.2015
Diploma - Computer Forensic, Forensic, Science & Technology, Management
MANAGEMENT AND SCIENCE UNIVERSITY
11.2010 - 04.2013
Higher Secondary - undefined
Sekolah Menengah Kebangsaan Bestari Kuala Kubu Bharu
Similar Profiles
Ashwin KumarAshwin Kumar
Member of Technical Staff at Zoho Corporation | ZOHO CRMMember of Technical Staff at Zoho Corporation | ZOHO CRM
Gowtham RamasamyGowtham Ramasamy
Senior Technical Consultant at Zoho CorporationSenior Technical Consultant at Zoho Corporation
Vaishnavi UpadhyayVaishnavi Upadhyay
Associate Product Manager at Zoho Corporation Pvt LtdAssociate Product Manager at Zoho Corporation Pvt Ltd
Vijay Deeben VarmaVijay Deeben Varma
Senior Executive at Meta/FacebookSenior Executive at Meta/Facebook
GAN SUK HUIGAN SUK HUI
Medical Officer at Hospital Al Sultan Abdullah, UiTM Puncak AlamMedical Officer at Hospital Al Sultan Abdullah, UiTM Puncak Alam