Ganesh Devar
Freelance
Butterworth,07
Summary
Developed strong analytical skills and ability to assess and document complex claims in high-stakes environment. Excel at interpreting policy terms, negotiating settlements, and ensuring fair outcomes. Seeking to transition into new field where these skills can be effectively utilized.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
3
3
Languages
Work History
Loss Adjuster
Sedgwick
Georgetown, Penang
08.2023 - 09.2024
- Treat and evaluate insurance claims by investigating the cases
- Determine the liability and damage in accordance with the policies of the insurance company
- Interview the claimant and witnesses
- Write reports for the insurer where appropriate recommendations for the settlement are made
- Supported business continuity planning by conducting risk assessments on potential losses due to natural disasters or unforeseen events.
- Provided exceptional customer service during stressful events, demonstrating empathy and understanding towards clients'' concerns.
- Collaborated with various departments to resolve discrepancies and expedite claim settlements.
- Mentored junior adjusters, sharing industry knowledge and best practices to enhance overall team performance.
- Leveraged strong negotiation skills to achieve mutually agreeable resolutions in disputed claims situations.
- Reduced claim processing time by efficiently investigating and analyzing complex insurance claims.
- Conducted appraisals for complex claims, utilizing expert knowledge in specialized fields to ensure accurate assessments and valuations.
- Assisted in the development of training materials for new hires, fostering a culture of continuous learning within the organization.
- Directed claims negotiations within allowable limit of 500,000 and supported successful litigations for advanced issues.
Executive
ROOM NOW SDN BHD
Batu Kawan, Penang
04.2022 - 04.2023
- Maintenance & Operation Executive cum Customer service
- Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets.
- Carry out maintenance works in accordance to maintenance schedule
- Overall, in-charge for efficient management of the maintenance department
- Plan, manage, supervise, co-ordinate, monitor and recommend to management a schedule for the planned preventive maintenance and ad hoc day to day maintenance and rectification of and facilities
- Manage, monitor and maintain all plant, equipment at optimum performance and be alert of any abnormal functioning or damages
- Supervise, train and coach all staff under supervision
- Will work closely with the client, contractor, supplier and vendor, keeping track and control schedules and deadlines
- Attend any call related to M&E request by any party
- Identify the spare parts required to settle these issues and settle these issues safely and quickly
- Maintaining report for inventory to ensure all the spare parts required is in stock
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Implemented cost-saving measures through reevaluation of supply chain management practices.
Product Test Engineer
INARI AMERTON SDN.BHD
Bayan Lepas, Penang
01.2021 - 06.2021
- Handling tester & QA verification
- Testing fresh units TPC
- Shipping units to companies
- Handling low yield tester & analyzing sites
- Basic ENG debug
- Conducted tests and examined components and assemblies to identify and rectify defects.
- Tested equipment, machinery and instruments to assess proper functioning.
- Collaborated with cross-functional teams to ensure seamless product development and launch.
- Identified and resolved product defects through meticulous testing procedures.
- Led root cause analysis investigations to identify solutions for complex technical issues encountered during testing.
- Provided valuable feedback to design teams based on test results, informing further iterations of the product.
- Facilitated communication between engineering teams to address issues promptly and effectively.
- Planned [Number] [Type] projects from beginning to end, focusing on timelines, budgets and mechanical feasibility.
Education
Bachelor - Technology
Universiti Teknikal Malaysia
Durian Tunggal, Melaka, Malaysia 04.2021 - 12.2021
Diploma - Mechatronic Engineering
Polytechnic Tuanku Sultanah Bahiyah
09.2014 - 04.2017
Skills
AutoCAD
Microsoft Office - Word
Microsoft Office - Excel
Microsoft Office - PowerPoint
Computer Programming (C)
Troubleshooting Skill
Documentation and reporting
Multitasking and prioritization
Leadership
Team player
Presentation skills
Dependability
Trustworthiness
Certification
Driving License, B2,D
Timeline
Loss Adjuster
Sedgwick
08.2023 - 09.2024
Executive
ROOM NOW SDN BHD
04.2022 - 04.2023
Bachelor - Technology
Universiti Teknikal Malaysia
04.2021 - 12.2021
Product Test Engineer
INARI AMERTON SDN.BHD
01.2021 - 06.2021
Diploma - Mechatronic Engineering
Polytechnic Tuanku Sultanah Bahiyah
09.2014 - 04.2017
Languages
Tamil
Malay
English