Results-driven professional with strong background in application management. Proven ability to streamline processes and improve system efficiency. Recognized for collaborative teamwork and adaptability in dynamic environments. Known for expertise in system integration and project management.
Overview
26
26
years of professional experience
3
3
Languages
Work History
Technical and Application Manager
Mettler Toledo (M) Sdn. Bhd.
Petaling Jaya, Selangor
10.2024 - Current
Extended responsibility to Manage PI SVC for Key Accounts Projects and spearhead CIV and XR SVC deliverables on top of PI Application Manager role.
Evaluated emerging trends in application management to maintain a competitive edge in the industry.
Managed budgets effectively, ensuring optimal allocation of resources throughout projects'' life cycles.
Application Manager
Mettler Toledo (M) Sdn. Bhd.
Bukit Jelutong, Selangor
05.2019 - Current
Championed change initiatives within the organization by advocating for Application Management best practices that improve operational efficiency.
Conducted thorough quality assurance testing to identify and address potential issues before application release.
Enhanced user experience with continuous assessment and improvement of application functionality.
Established strong relationships with vendors, negotiating favorable terms on software purchases and support contracts.
Developed customized solutions for clients, tailoring applications to meet unique requirements and specifications.
Provided training materials for end-users, promoting smooth adoption of new technologies and systems.
Managed budgets effectively, ensuring optimal allocation of resources throughout projects'' life cycles.
Mentored junior team members, providing guidance on best practices in application management techniques and strategies.
Ensured compliance with regulatory standards by staying informed about relevant laws or guidelines affecting the industry.
Improved application performance by identifying and resolving technical issues through regular system monitoring and maintenance.
Collaborated with cross-functional teams to develop innovative solutions that met business needs and objectives.
Senior Application Engineer
Mettler Toledo (M) Sdn. Bhd.
Bukit Jelutong, 10
04.2015 - Current
Improved application performance by identifying and resolving bottlenecks in software systems.
Streamlined processes through automation, reducing manual labor and increasing accuracy in application testing.
Evaluated third-party tools and libraries for potential integration into projects, ensuring optimal resource allocation for maximum benefit to the business.
Conducted thorough root cause analysis on reported issues, resulting in prompt resolution of critical bugs.
Designed scalable architecture for applications, accommodating future growth without compromising performance or stability.
Assisted sales teams in crafting compelling product demonstrations that showcased key features of custom-developed applications to prospective clients.
Provided technical guidance to junior engineers, improving overall team efficiency and skill levels.
Enhanced end-user experience by incorporating feedback into application design and functionality improvements.
Consistently met project deadlines through effective time management strategies and clear communication with stakeholders.
Championed continued education among teammates by sharing industry trends and new technologies during team meetings or informal discussions.
Performed unit and comprehensive testing to drive functional and technical deliverables.
Met with internal and external customers to develop relationships and foster co-innovation opportunities.
Analyzed and developed technical solutions to meet business requirements.
Proved successful working within tight deadlines and a fast-paced environment.
Application Specialist
Mettler Toledo (M) Sdn. Bhd.
Bukit Jelutong, 10
05.2011 - Current
Contributed to sales growth by demonstrating product expertise during client presentations and negotiations.
Collaborated with marketing teams to promote product offerings at industry events, increasing brand visibility and generating leads.
Reduced project timelines by effectively managing resources and prioritizing tasks based on urgency and importance.
Implemented efficient processes to reduce application response times and improve overall performance.
Developed customized solutions for clients, resulting in increased satisfaction and retention rates.
Collaborated with cross-functional teams to design, develop, and launch new products and features.
Streamlined application deployment processes to reduce setup times and improve user satisfaction.
Improved application performance with thorough testing and feedback implementation.
Streamlined communication between departments by establishing clear channels for sharing information.
Increased customer satisfaction by quickly resolving application issues and providing timely updates.
Improved team productivity by implementing agile methodologies, enhancing project delivery times and team collaboration.
Maintained up-to-date knowledge of industry standards and technological advancements to recommend strategic updates.
Inspected equipment, assessed functionality, and optimized controls.
Proved successful working within tight deadlines and a fast-paced environment.
Application Engineer
Controller Area Network Solutions (M) Sdn. Bhd.
Puchong, 10
11.2008 - 12.2010
Involving in designing a new system or modifying existing system as customer requirement. Designing in hardware controls, which consist of control circuit, panel layout, deciding on the electrical components such as rating of breakers, contactor, terminals and the wiring diagram. After completing on the hardware design, start on the software designing involving PLC software, graphic panel design and communication link between the systems. Software will be written according to the system control flow that consists of system process cycle time, performance of the system, safety precaution for the system, equipment and environment.
Involving in monitoring the system or project during the execution is in progress and follow-up with clients. Handling meetings internally and externally with customer and project management and update on the changes and progress of the project to management.
Ensure system time delivery to end user is meet accordingly and provide guidance to customer in cases of trouble or problems to the system even after the system has been hand-over (customer service).
Engineer
Cheng Hua Engineering Works Sdn. Bhd.
Klang, Selangor
08.2002 - 08.2008
Involving in designing a new system or modification on existing system as per customer requirement. Designing in hardware controls, which consist of system flow, control panel layout, electrical components selection and developing wiring diagram. Undertake PLC software, graphical panel (HMI) designing and interface between multiple systems. Handling on system control consists of process cycle time, performance of the system, system safety interlocks, equipment and environment.
Responsible for installation and commissioning including preparing the operation manual for the system. Ensure proper documentation on installation and testing reports.
Involving in cost control for the projects, resources estimation and monitoring the installation of the system. Handling meetings internally and externally with customer and project management and update on the changes and progress of the project.
Conduct training to customer after commissioning of the system. The highlights of the training will be explanations of system layout, system flow and operations and maintenances of the system.
Ensure system time delivery to end user is meet accordingly and provide guidance to customer incase of trouble or problems to the system even after the system has been hand-over (customer service).
Ensure all the systems and machineries are working well. Attending to equipment breakdown and resolve back to normal conditions.
Carry out the preventative maintenance to the equipment according to the schedules and ensure replacement of the faulty and wear & tear components. Carry out the operation of equipment to ensure the performance of the equipment is in satisfactory level.
Carry out the calibration to the instruments according to the dateline. Calibrated instruments will be temperature detectors, weight detectors, pressure detectors, flow detectors and other electrical controller such as 4 to 20mA controller which is used for valve operation control and others.
Ensure arrival of new equipment complied according to the specifications and production expectation before acceptance from the supplier.
Carry out any improvement to existing systems to perform better according to production requirement. Improvement will be made through hardware and PLC software control.
Ensure proper documentation for any reports or maintenance carried out during breakdown and preventive maintenance.
Education
Bachelor of Science - Electrical And Electronic Engineering
University Industry Selangor (UNISEL)
Seremban, Negeri Sembilan, Malaysia
04.2001 -
Bachelor of Science - Electrical And Electronic Engineering
University Industry Selangor (UNISEL)
Kuala Selangor, Selangor, Malaysia
04.2001 -
Skills
PLC Engineering
AutoCAD
MS Application
Web Browsing
Accomplishments
Achieved time management in resolving customer challenges through effectively helping with rectifying the issues occurred.
Documented and resolved system issues which led to rectifying the issues and customers expectation.
Supervised team of 6 service staff members.
Resolved product issue through consumer testing.
Collaborated with team of 4 in the sales development, more projects were secured and stronger penetration into key accounts and betterment in customer management.
Software
PLC Engineering
Timeline
Technical and Application Manager
Mettler Toledo (M) Sdn. Bhd.
10.2024 - Current
Application Manager
Mettler Toledo (M) Sdn. Bhd.
05.2019 - Current
Senior Application Engineer
Mettler Toledo (M) Sdn. Bhd.
04.2015 - Current
Application Specialist
Mettler Toledo (M) Sdn. Bhd.
05.2011 - Current
Application Engineer
Controller Area Network Solutions (M) Sdn. Bhd.
11.2008 - 12.2010
Engineer
Cheng Hua Engineering Works Sdn. Bhd.
08.2002 - 08.2008
Bachelor of Science - Electrical And Electronic Engineering
University Industry Selangor (UNISEL)
04.2001 -
Bachelor of Science - Electrical And Electronic Engineering