Ganesan Kathiravan
Kuala Lumpur
Summary
Experienced in Financial Crime, Sanctions, Operational Risk, Customer Service, and Collections. Proven track record of delivering results and exceeding expectations. Committed to performing at the highest level. Diverse skill set and dedication to excellence. Eager to contribute talents to drive success and achieve strategic objectives.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Specialist FCSO QA Screening
Standard Chartered Bank
09.2020 - Current
- Company Overview: https://www.linkedin.com/company/2235/
- Execute high-impact, quality reviews demonstrating mastery of the process. Maintain complete, accurate and easy-to-follow documentation for all reviews completed, as required by the QCO Methodology Ensuring that all reviews are completed to a high standard, in line with internal timelines and in line with AAA and CFCC Process guidelines.
- Ensure QCO reviews are completed in a timely manner, supporting the team to achieve it’s target within CADs. Ensuring to escalate any issues or exceptions, work with TL to identify priorities.
- Engage in dialogue, discussion, calibration sessions (internal), best practice sharing and information exchange within QCO and with external stakeholders to enhance understanding of common errors and QCO themes.
- Focus on individual development areas through BAU and outside BAU activity ensuring to focus on improvement and development of a broader range of skills for career growth. Engage in projects and be aware of enhancements to systems/ process / workflow to be simpler faster better.
- Https://www.linkedin.com/company/2235/
Risk Controller
Standard Chartered Global Business Services
08.2012 - 08.2020
- Company Overview: Industry: Banking / Financial Services
- Assist business/Function unit Head and UORM/SORO, in controlling the level of operational risk exposure that results from Business/function unit activities.
- Assist the Unit Manger in coordinating, driving and directing effective compliance with the prescribed operational risk management framework.
- Support Head R&C, Unit Manager in driving the implementation of effective controls to minimise /mitigate operational impact.
- Undertaking periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.
- Identify controls gaps from self-exceptions.
- Execute risk / control reviews as per plans, and in consultation with the Unit Manger.
- Monitor and track progress and timely closure of audit finding.
- Submission of risk and control related details to functional risk forum within schedule and at the required quality.
- Obtain, agree and track to closure of treatment plan from responsible parties.
- Proactively identify potential risks and escalate concerns to UORM/SORO.
- Implement appropriate action plans to mitigate risks and issues identified.
- Well utilized Risk managements tools (Optial, Phoenix & EORP systems).
- Conduct periodic checks and quality assurance checks whenever required by the Business.
- Review all Internal & External Audit reports to extract relevant risk & control information for use in reporting and remediation.
- Monitor and act on any KPI / KRI adverse trends that arise.
- Industry: Banking / Financial Services
Senior Service Banker
Scope International (M) Sdn Bhd
10.2010 - 08.2012
- Company Overview: Industry: Banking / Financial Services
- Assist priority banking customers in fulfilment of their transaction or servicing request via the telephone.
- Achieve the first call resolution in all priority banking customer interactions, where possible.
- Building positive rapport with priority banking customers over the phone.
- Take appropriate actions to effectively control a phone call.
- Apply the proper phone etiquette to satisfy various customers situation.
- Promote the use of automated channels and its benefits to priority banking customers.
- Industry: Banking / Financial Services
Service Banker
Scope International (M) Sdn Bhd
11.2009 - 10.2010
- Company Overview: Industry: Banking / Financial Services
- Assist customers in fulfilment of their transaction or servicing request via the telephone.
- Achieve the first call resolution in all customer interactions, where possible.
- Building positive rapport with different types of the customers over the phone.
- Take appropriate actions to effectively control a phone call.
- Apply the proper phone etiquette to satisfy various customers situation.
- Promote the use of automated channels and its benefits to customers.
- Acquire new business by proactive tag on & generate new sales opportunities.
- Leverage on continuous improvement journey by proposing & giving suggestion / recommendation on workflow implementation & productivity improvements.
- Industry: Banking / Financial Services
QC Controller
KJCF Group
11.2005 - 05.2006
- Company Overview: Industry: Food & Beverage / Catering / Restaurant
- Perform quality control check for can drinks manufactured in KJCF.
- Ensure the date & serial number printed on bottom of the can drinks are approved and review by manager prior to the manufacturing.
- Ensure overall manufacturing run smoothly.
- Industry: Food & Beverage / Catering / Restaurant
Team Leader
ERAMAN MALAYSIA
11.2003 - 04.2004
- Company Overview: Industry: Food & Beverage / Catering / Restaurant
- Team lead for cleaning service.
- Conduct daily briefing to cleaning workers during every start of the shift.
- Ensure works are sufficient for daily duty.
- Handle customer & shops complaint regarding the cleanliness.
- Prepare daily report to management.
- Industry: Food & Beverage / Catering / Restaurant
Education
Bachelor's Degree - Finance/Accountancy/Banking
Universiti Malaysia Sabah (UMS)
12.2009
Higher Secondary/STPM - Arts
SMKDMS NILAI
12.2005
Skills
- Time Management
- Strong Work Ethic
- Adaptability
- Customer Service
- Handling Pressure
- Self-Confidence
- Microsoft Office
- Banking Operation
- Problem Solving
- Decision Making
Languages
English
Bahasa Malaysia
Tamil
Salary
MYR 7,450
Personal Information
- Age: 39
- Expected Salary: MYR 9,000
- Gender: Male
- Nationality: Malaysia
Certification
- Managing Sanctions Risk, International Compliance Association - Issued Apr 2024
Timeline
Senior Specialist FCSO QA Screening
Standard Chartered Bank
09.2020 - Current
Risk Controller
Standard Chartered Global Business Services
08.2012 - 08.2020
Senior Service Banker
Scope International (M) Sdn Bhd
10.2010 - 08.2012
Service Banker
Scope International (M) Sdn Bhd
11.2009 - 10.2010
QC Controller
KJCF Group
11.2005 - 05.2006
Team Leader
ERAMAN MALAYSIA
11.2003 - 04.2004
Higher Secondary/STPM - Arts
SMKDMS NILAI
Bachelor's Degree - Finance/Accountancy/Banking
Universiti Malaysia Sabah (UMS)
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