Ganesan Aruchunan
MANAGEMENT PROFESSIONAL
Seremban, Negeri Sembilan
Summary
As a highly motivated management professional with amazing cumulative 12 years working experience in the Aviation, Information technology and services industry having supported various projects my exceptional communication, organizational management, and problem-solving acumen as a Team Lead & Operation lead with a proven track record of driving operational excellence and fostering team synergy, dedicated to elevating performance standards and achieving strategic objectives in alignment with the company's mission and vision.
Overview
12
12
years of professional experience
16
16
years of post-secondary education
13
13
Certifications
Work History
Network Operation Engineer (NOC)
IP-TRIBE MALAYSIA SDN. BHD.
3 2023 - Current
- The Network Operation Centre (NOC) is responsible for supporting & operating client solutions which have been deployed either by IP- Tribe or together with solution partners
- The NOC will act as the Single Point of Contact (SPOC) via Managed Services contract for any system monitoring, health checks, general inquiries from interfacing systems, and outage management
- Act as primary contact for monitoring and system availability
- Track all queries and open items originating to, or from, customer
- Incident Management including verification of alarms and alerts
- Collecting operational measures and identifying trends that indicate system performance and health
- Providing regular updates to clients on the status of any open issues and managing Client expectations in line with SLAS
- Escalation of Problems within IP-Tribe or relevant solution partners as appropriate
- Escalation of critical issues within the client organizations as appropriate Communication and follow-up on Operational Issues within IP-Tribe
- Outage management and adherence to response and relief SLASFERENCES
Lead Field Engineer
AIR ASIA BERHAD
01.2018 - 02.2023
- Responsible for pro-active Technical, Network monitoring, Incident Management, Change Management and Service Restoration of Network and Customer issues
- Keeping the network alive by conducting Preventive Maintenance, Network Health Checkup, System Backup, Command Backup and Configuration Management
- Responsible for troubleshoot network and platform issues
- Responsible for installation AirAsia Wi-Fi system in new aircraft at hanger or apron
- Install, commission, troubleshoot and repair shipboard satellite antenna stabilized base systems
- (Inmarsat System)
- Install, commission, troubleshoot and repair shipboard radio communications equipment (ROKKI System)
- Perform System Integration Testing - Inmarsat-GX System and ROKKI Wi-Fi System
- Conduct technical and software training for the new team member or engineering team regarding the AirAsia Wi-Fi system in the aircraft
- Manage events and incidents, providing initial troubleshooting and resolution while working with others teams or vendor as necessary to provide restoration
- Responsible to troubleshoot any part at the moment’s notice and be capable of performing initial assessment and engaging appropriate resources within defined timelines
- Responsible to troubleshoot any part at the moment’s notice and be capable of performing initial assessment and engaging appropriate resources within defined timelines
- Work with problem management to identify and isolate root cause on incidents and work to drive restoration with goal to reduce or eradicate re-occurrence of a given incident
- Response to any alert or abnormal behaviors detected through the system
- Works with both internal and external teams to assist for troubleshooting issue related to AirAsia Wi-Fi system
- Executes on established procedures as it related to incident, change, configuration and event management
- Perform routine health check for automated monitoring system to ensure the quickest detection time for services affecting issue
- Ensures all activities are documented and tracked through a ticketing system
- Validates and test all NOC and technical related platforms
- Managing and support monitoring ROKKI LRU stock levels via AMOS and working closely with Air Asia warehouse and vendors to ensure the process of return merchandise authorization throughout a warranty claim.
Field Engineer
ROKKI SDN.BHD. (SUBSIDIARY OF AIR ASIA)
01.2016 - 01.2018
- Involved in the development, integration, testing and release of ROKKI Entertainment and communication systems
- Responsible for Troubleshooting network and platform issues
- Validates and tests all NOC related platforms
- Perform routine health checks over and above automated monitoring to ensure the quickest detection time for service affecting issues
- Responds to any number of alarms, alerts or abnormal behaviors detected through reactive or proactive monitoring
- Ensures all activities are documented and tracked through a ticketing system
- Ensures processes and procedures are documented and updated in communal knowledge base resources
- Works with both internal and external teams to assist in escalated troubleshooting for issues relating to Tune Box's products and platforms
- Interfaces with internal product teams to ensure the NOC remains current on new and planned product additions and platforms
- Execute a wide range of quality control testing to ensure that software meets or exceeds specified standards
- Assist developers, stakeholders and system leads in the effective and efficient resolution of issues.
Line Cabin Maintenance (LCM)
SINGAPORE JAMCO (Subsidiary of SIAEC)
02.2013 - 04.2016
- Wide range experience in airbus and Boeing cabin in A330, A350, A380 (Airbus) & (Boeing)777-400
- Remove & Install leg rest/Head rest (Economy, business & first class)
- Remove & Install overhead bins (Economy, business & first class)
- Remove & Install seat recline actuator (Economy, business & first class)
- Remove & Install foot/leg rest actuator (Economy, business & first class)
- Remove & Install meal table (Economy, business & first class)
- Calibrate business class & first class seat
- Remove & Install lavatory sink strainer (Economy, business & first class)
- Remove & Install lavatory doors (Economy, business & first class) Remove & Install lavatory seat (Economy, business & first class)
- Remove & Install galley strainer (Economy, business & first class)
- Remove & Install galley equipment (hot water, oven etc) (Economy, business & First class)
- Remove & Install GWDU in galley (Economy, business & first class)
- Sweep check (Economy, Business & First class)
- Documents all the technical errors in CDL & CDDL
- (Economy, Business & First Class)
- Remove & Install wine opener (Business & First class)
- Ensure life jacket is secured underneath the seat and fix seal to it.
Base Maintenance Technician
SEPANG AIRCRAFT ENGINEERING
05.2012 - 01.2013
- Repairs worn, defective, or damaged parts or components (e.g., damaged gaskets, lines and couplings, cables, and pulleys), using hand tools, gauges, and testing equipment
- Inspects completed work to certify that maintenance adheres to standards and procedures, and that aircraft are ready for operation.
Education
Master of Business Administration (MBA) -
LINCOLN UNIVERSITY COLLEGE
01.2021 - 04.2023
Diploma in Aircraft Maintenance Engineering - undefined
KOLEJ TAFE
01.2008 - 04.2012
Malaysian Certificate of Education (SPM) - undefined
SMK TAMAN TUANKU JAAFAR
01.2005 - 04.2006
Master of Business Administration (MBA) - undefined
LINCOLN UNIVERSITY COLLEGE
01.2021 - 04.2023
Diploma in Aircraft Maintenance Engineering - undefined
KOLEJ TAFE
01.2008 - 04.2012
Malaysian Certificate of Education (SPM) - undefined
SMK TAMAN TUANKU JAAFAR
01.2005 - 04.2006
Skills
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Certification
Security Awareness Essentials
Preferences
2 months notice
Personal Information
Marital Status: Married
Languages
Malay
English
Tamil
References
- Tang Ing Wei, Senior Automation Engineer, AIG Technologies (Malaysia) Sdn. Bhd., +6016 - 8088523
- Inspector Daniel Joseph, Special Branch Officer, Ibu Pejabat Cawangan Khas IPK Kedah, +6013 - 6072121
Timeline
Master of Business Administration (MBA) -
LINCOLN UNIVERSITY COLLEGE
01.2021 - 04.2023
Master of Business Administration (MBA) - undefined
LINCOLN UNIVERSITY COLLEGE
01.2021 - 04.2023
Lead Field Engineer
AIR ASIA BERHAD
01.2018 - 02.2023
Field Engineer
ROKKI SDN.BHD. (SUBSIDIARY OF AIR ASIA)
01.2016 - 01.2018
Line Cabin Maintenance (LCM)
SINGAPORE JAMCO (Subsidiary of SIAEC)
02.2013 - 04.2016
Base Maintenance Technician
SEPANG AIRCRAFT ENGINEERING
05.2012 - 01.2013
Diploma in Aircraft Maintenance Engineering - undefined
KOLEJ TAFE
01.2008 - 04.2012
Diploma in Aircraft Maintenance Engineering - undefined
KOLEJ TAFE
01.2008 - 04.2012
Malaysian Certificate of Education (SPM) - undefined
SMK TAMAN TUANKU JAAFAR
01.2005 - 04.2006
Malaysian Certificate of Education (SPM) - undefined
SMK TAMAN TUANKU JAAFAR
01.2005 - 04.2006
Network Operation Engineer (NOC)
IP-TRIBE MALAYSIA SDN. BHD.
3 2023 - Current
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