GAN ZI LIANG
Business Development Executive/ Sales
Petaling Jaya, Selangor
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
4
4
Languages
Work History
Sales Associate
Footlocker, Footlocker
, Selangor
2024.11 - 2025.06
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Intern Project Manager
Youthstoday
2024.01 - 2024.03
- Liaise with clients about campaign budget.
- Cooperate with client to host sustainability event.
- Reach out seeders to do their task based on clients brief.
- Ensure smooth communication among peers.
- Handled housing project awareness for client's social media.
- Identify seeders information that meets client's requirement.
Intern Account Manager
Saatchi& Saatchi Arachnid Malaysia
, Kuala Lumpur
2022.05 - 2022.08
- Company Overview: Publicis Group
- Managed to create a few campaigns with client successfully.
- Provided solutions for EV marketing campaign.
- Supervised a team of designers to keep up with clients demands.
- Closed a deal with Client on a marketing campaign worth 80K.
- Prepared detailed market research on competitors for Watsons.
- Communicated with client on call to ensure all creative designs are approved.
Education
Bachelor of Science - Business Management
Sunway University
Subang Jaya, Selangor, Malaysia 2022.05 - 2024.12
Diploma - Business Administration
Sunway College
Subang Jaya, Selangor, Malaysia 2020.08 - 2022.08
SPM -
SMK Lasalle PJ
Petaling Jaya 2015.01 - 2019.12
Skills
- Great communication skills
- Critical Thinker
- Strong Leadership
- Good time management
- Client relationships
- Hardworker
- Multitasking and organization
- Teamwork and collaboration
- Fast learner
Accomplishments
- Choral Speaking Competition District Level, 3rd Place, 2017
- Accomplished Microsoft NextGen Program with Training Partners, 2015
Extracurricular activities
Committee Member of Sunway University Fitness Club, 10/01/22, 12/01/24, Sunway Student Life, Encouraged fitness company to collaborate during open day to showcase their products., Persuaded company to provide sponsorship as it may benefit both parties by providing advertising perks. Volunteer, The Federation of Christian Mission Schools Malaysia, Helped out participant during the quiz., Ensure smooth flow of communication.
Timeline
Sales Associate
Footlocker, Footlocker
2024.11 - 2025.06
Intern Project Manager
Youthstoday
2024.01 - 2024.03
Bachelor of Science - Business Management
Sunway University
2022.05 - 2024.12
Intern Account Manager
Saatchi& Saatchi Arachnid Malaysia
2022.05 - 2022.08
Diploma - Business Administration
Sunway College
2020.08 - 2022.08
SPM -
SMK Lasalle PJ
2015.01 - 2019.12