Gan Chew Hong

• Alliance Management: Managed strategic partnerships with key distributors, including Viatris, Advanz Pharma, AstraZeneca, DCH, and Steward Cross. Oversaw various partnership models, such as 4PL, tender management, full agency, and CSO arrangements for CNS products and OTC supplements. Successfully revitalized the Viatris Australia partnership, securing a 5-year extension valued at USD 10 million and a full-year purchase order for 2025.
• Key Account Leadership: Led a Key Account Manager in Singapore, driving market penetration and performance for CNS products (Seroquel). Conceptualized and led the first Regional Speaker Tour and a major event for Private Psychiatrists in Singapore, attracting over 150 attendees. Organized lectures at four public hospitals and a private dinner talk, enhancing brand visibility and stakeholder engagement. Also led the APAC Mental Health Campaign, including the APAC Symposium and Summit, conducting business reviews with partners, resulting in an 8% uplift in the performance of mature products.
• Business Development & Licensing: Directed business development strategy across the APAC region, identifying and capitalizing on opportunities through license-in and license-out initiatives. Successfully secured contract extensions and new agreements, while driving strategic alliances and joint ventures for the licensing and commercialization of Luye’s full product pipeline in the region.
• Product Registration & Market Access: Spearheaded the regulatory approval and market entry of long-acting risperidone injection and an improved formulation of the transdermal patch in Singapore. Currently developing comprehensive launch plans to support the commercial rollout.
• Supply Chain Management: Managed manufacturing plants in Malaysia (Sunward) and Singapore (Beacon), ensuring strict adherence to high QA standards and regulatory requirements set by the NPRA (National Pharmaceutical Regulatory Authority) and HSA (Health Sciences Authority). Led monthly supply meetings with commercial partners to ensure flawless inventory management, achieving zero OOS (Out of Stock) incidents. Currently overseeing the consolidation of all production to Beacon (Singapore). Additionally, leading a project to develop improved formulations for Beacon (Indonesia) aimed at enhancing market penetration in Indonesia.

Regional Sales and Marketing:

• Leadership & Channel Strategy: Led a team of 6 in Malaysia for the OTC channel, overseeing product training, tactical and marketing strategy, account planning, and territory management. Managed key accounts and penetrated new channels, conducting CME for private hospitals and Traditional Chinese Medicine (TCM). Successfully organized the first regional cross-country speaker webinar, engaging over 100 GP doctors from Singapore and Malaysia, strengthening regional presence.
• Risk Management: Mitigated risks in a challenging market by effectively managing zero write-off risk from bulk short-expiry goods, saving RM350k in potential write-offs with no losses, while generating minimal profit.
• OTC Channel Growth: Achieved >30% growth in the OTC channel, significantly contributing to overall market success.
• Sales Performance: Surpassed 120% of sales targets for 2023 and 2024, consistently outperforming expectations.
• Market Issue Resolution : Resolved market challenges by relaunching a new pack size for Hypocol, implementing a new pricing strategy that resulted in a 25% increase in EBITDA. Stabilized market prices with fixed-tier pricing and reduced production costs with new pack size, leading to incremental sales growth through increased tier volume.
• Project Leadership: Took on a challenging project by chairing and executing the first physical APAC Sales and Excellence Commercial Workshop for Seroquel in Yantai, China (2023), delivering a seamless experience for sales and product managers across 7 countries in the APAC region.

Alliance Management & Business Development Lead

• Business Development & Licensing: Managed the out-licensing of Lipascor to Duopharma and Hypocol to GWM (focusing on independent pharmacy chains). Drafted key terms and contracts while acting as the alliance manager for these partnerships, driving a 100% sales increase through effective collaboration and strong partner relationships.
• Regional Pitching & Licensing: Led the pitch of Luye's pipeline and OTC products across multiple regions, including Middle East, Southeast Asia, and South Africa, significantly expanding market reach and strengthening the company’s regional footprint.
• Regulatory Affairs & Strategic Leadership: Managed OTC PV (Pharmacovigilance) and regulatory compliance, securing key product licenses in Malaysia. Extended the shelf life of Lipascor to address short-expiry issues, achieving zero write-off risk and mitigating potential revenue loss.
• Forecasting & Reporting: Led business development strategy with a 10-year projection forecast for APAC countries. Developed and implemented forecast models and reporting templates for license-in and license-out products, driving data-driven decision-making and better cross-regional coordination.

Awards:

Recognized with ABCDO Teamwork Champion (2022) and Agile & Commitment Award (2023).

• Managed overall outlet operations, including staffing, budgeting, inventory, and procurement.
• Ensured accurate dispensing of medications and provided advice on OTC, supplements, and beauty products.
• Conducted health screenings and delivered pharmaceutical care guidance.
• Planned staff schedules, trained team members, and drove sales performance.
• Maintained inventory, minimized stock wastage, and managed supplier relationships.
• Handled cash flow and maintained accurate financial records.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
• Implemented courier services, direct medication courier to overseas especially Singapore, Indonesia, Taiwan, USA, and Australia to boost sales during pandemic.

• itPrepared, verified, and dispensed inpatient medications.
• Managed Dangerous Drug inventory at the Discharge Centre; implemented stock check systems and proper disposal procedures.
• Set up and optimized Discharge Centre operations, including revamping the 'I-Monitor' system with IT.
• Trained Provisional Registered Pharmacists (PRPs) and briefed staff on workflow.
• Oversaw stock ordering and inventory control.
• Managed Renal Dialysis MTAC and conducted CME sessions for pharmacy and nursing staff.
• Contributed to an error-free, efficient discharged pharmacy department.
• Developed a mobile app for the 3rd Edition Drug Formulary (Hospital Selayang).

• Provide support to pharmacists providing medication management services.
  Assist pharmacists and performed other duties as required.
• Screening, dispensing and counseling at Outpatient and Inpatient department. Engaged in ward rounds,answer queries and provide most optimal individualized clinical pharmacotherapy management for each patient through effective communication with other healthcare professionals.
• Well-trained in Therapeutic Drug Monitoring (TDM), Preparation and formulation of Total Parental Nutrition (TPN),Reconstitution of Intravenous Admixture and Cytotoxic Drugs (CDR), Preparation and dispensing of Methadone at Methadone clinic, Galenical preparation.

• Led development and growth of profitable new deposits for SME banking.
• Built and managed key customer relationships to drive business growth.
• Identified new deposit opportunities and expanded existing accounts.
• Delivered e-banking solutions and account setup for clients.
• Maintained and upgraded accounts to ensure high client satisfaction.

• Assist corporate lawyer with various tasks, including conducting legal research, drafting, reviewing contracts and legal documents, preparing hearings, trials and meetings, and organizing and maintaining files.
• Multinational corporation specializing in imaging and optical products.