GAJASHAANKIRI GAJANUJAN
Penang
Summary
Diligent and personable representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. I am also a capable of handling multiple tasks in a fast-paced environment. Diligent Assistant Branch Manager with expertise in evaluating import and export documents for compliance. Delivered effective logistics solutions by coordinating shipment schedules and managing customer enquiries. Achieved high customer satisfaction while negotiating favourable rates with transportation providers.
Overview
18
18
years of professional experience
Work History
Assistant Branch Manager
DGL FREIGHT SDN BHD
Bayan Lepas, MALAYSIA
03.2025 - Current
- Evaluated import and export documents to validate compliance with regulations and procedures.
- Communicated with transportation and shipping services to determine logistics details.
- Coordinated shipment logistics, managing schedules and routes for efficient cargo delivery.
- Negotiated rates and contracts with transportation and logistics providers with favourable outcomes.
- Delivered solutions to logistics problems while maintaining high levels of service within budgetary requirements.
- Responded to customer enquiries and complaints regarding delivery issues, maintaining high levels of customer satisfaction.
- Recommended optimal transport modes, routes or frequency to reduce delivery times.
Freelance-Foreign Workers Management
Greenhill Group of Companies
01.2022 - Current
- Manage Living Solutions for Foreign Workers with welfare services.
- Followed company, safety and performance requirements at all times.
- Kept work areas organised and clean for a professional appearance.
Warehouse Management
Cargill Feed
Nibong Tebal
08.2021 - 08.2022
Customer Service Executive
ON TIME WORLD-WIDE LOGISTICS
Penang
12.2017 - 02.2019
- Handling Air Export shipments to Budapest, Incheon, Pudong and Narita for National Instrument.
- Update flight schedule on a daily basis using the Track & Trace system (OTXi) for all the 4 lanes and adhoc basis.
- Open Job and files for each lane using CMC system.
- Overseeing and coordinating the transportation of goods via trucks.
Customer Service Officer
DHL GLOBAL FORWARDING
Penang
06.2014 - 11.2017
- Handling Containers (LD3) shipments to Frankfurt, Europe via Air-freight (SAP system).
- Good post issue on daily basis shipments and heavy loads during month end to achieve Osram monthly revenue and K.P.I.
- Airlines booking with DGF PCM team.
- (Osram Semiconductor in-plant)
Public Relation Marketing Executive
National Kidney Foundation
Penang
06.2014 - 11.2014
- Social service
Customer Service Supervisor
KINTETSU WORLD EXPRESS (M) SDN BHD
Penang
05.2013 - 05.2014
- Handle only Ocean export shipment via LCL (Contract basis)
- (KWE)
Senior Customer Service Officer
GDEXPRESS COURIER SERVICE
Penang
02.2008 - 05.2013
- Interact with Lodge In customers for goods posting to all around the world.
- Releasing shipment to the owner of the goods accordingly.
- Arrange Reverse Charge pick up.
- Dispatch picks up order to specific drivers and riders.
- Solving Problem shipments on a daily basis.
Education
Sijil Pelajaran Malaysia - Trade and Humanity
Convent Light Street
Penang12-2007
Malaysian Skills Certificate - Level 2 & 3
GENIUS TRAINING ACADEMY
SELANGOR08-2024
Executive Diploma In Supply Chain Management -
University Utara Malaysia
Kedah05-2013
Skills
- Customer service
- Problem solving
- Team leadership
- Client relationship management
- Effective communication
- Performance metrics
- Shipment tracking
Accomplishments
ACE CARD HOLDER, For dedication and commitment shown in daily job and had gone extra mile to save Customer and DGF from major losses and problems., 2016
Languages
English
Malay
Tamil
References
Available on request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Branch Manager
DGL FREIGHT SDN BHD
03.2025 - Current
Freelance-Foreign Workers Management
Greenhill Group of Companies
01.2022 - Current
Warehouse Management
Cargill Feed
08.2021 - 08.2022
Customer Service Executive
ON TIME WORLD-WIDE LOGISTICS
12.2017 - 02.2019
Customer Service Officer
DHL GLOBAL FORWARDING
06.2014 - 11.2017
Public Relation Marketing Executive
National Kidney Foundation
06.2014 - 11.2014
Customer Service Supervisor
KINTETSU WORLD EXPRESS (M) SDN BHD
05.2013 - 05.2014
Senior Customer Service Officer
GDEXPRESS COURIER SERVICE
02.2008 - 05.2013
Sijil Pelajaran Malaysia - Trade and Humanity
Convent Light Street
Malaysian Skills Certificate - Level 2 & 3
GENIUS TRAINING ACADEMY
Executive Diploma In Supply Chain Management -
University Utara Malaysia