Gaitri Devi Balakrishnan
PETALING JAYA
Summary
Professional Summary
Dynamic Soft Skill Trainer at Public Mutual Berhad, adept at developing engaging training materials and fostering collaboration. Proven ability to motivate and coach teams, ensuring ethical standards in all programs. Skilled in time management and leveraging technology to enhance learning experiences, driving participant success and professional growth.
Overview
20
20
years of professional experience
Work History
Soft Skill Sales Trainer
Public Mutual Berhad
Kuala Lumpur
01.2013 - Current
- Curriculum Development: Designing training materials, including course content, exercises, and assessments that are clear, engaging, and aligned with learning objectives. Structuring training in a logical progression, starting from basic concepts to more advanced topics. Creating handouts, reference guides, or online resources that complement the training experience.
- Facilitation Skills:Managing group dynamics, ensuring all participants are engaged, and fostering collaboration. Using techniques to ensure all participants are actively contributing to discussions or activities.
- Coaching and Mentoring: Offering one-on-one support to learners who may need additional help or guidance. Providing motivation and encouragement to boost confidence and encourage continuous learning.
- Technological Proficiency: Familiarity with training tools and software such as virtual meeting platforms, or any other relevant tech tools. Ability to use technology to enhance remote training and create interactive, engaging learning experiences.
- Leadership and Motivation: Inspiring participants to reach their full potential and providing the necessary support and encouragement. Leading by example and demonstrating the importance of lifelong learning and professional development.
Tutor/Lecturer
University Tunku Abdul Rahman
Kampar, Perak
03.2009 - 12.2012
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Created and designed quizzes, tests and projects to assess student knowledge.
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
Document Controller
Intraline
Kuala Lumpur
02.2005 - 03.2008
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Carefully reviewed all documents and reports for completeness and accuracy.
Education
Bachelors in Business Administration - Marketing
University Tenaga Nasional
Kajang Selangor06-2005
Skills
Effective Interpersonal Communication
Exceptional interpersonal skills with a strong ability to engage, motivate, and coach sales professionals Adept at delivering impactful training, fostering a collaborative learning environment, and building relationships with teams across all levels Skilled in active listening, conflict resolution, and adapting communication styles to diverse audiences to drive sales success
Time management
Highly organized time management skills, ensuring the efficient development and delivery of sales training programs Skilled in prioritizing tasks, meeting tight deadlines, and balancing multiple projects while maintaining quality Adept at structuring training schedules to maximize engagement and knowledge retention without disrupting sales operations
Ethics and integrity
Committed to upholding the highest ethical standards in sales training and professional development Ensures transparency, honesty, and fairness in all training programs, fostering a culture of integrity and accountability
Professional Summary
Dynamic Soft Skill Trainer at Public Mutual Berhad, adept at developing engaging training materials and fostering collaboration Proven ability to motivate and coach teams, ensuring ethical standards in all programs Skilled in time management and leveraging technology to enhance learning experiences, driving participant success and professional growth
Additional Information
- Have attended and practise Solution Focused Coaching. I do Coaching with my agents and get good results.
- I also practise Accelerated Learning. I incorporate Accelerated Learning n my trainings to make learning more interesting. It also help participants to learn more effectively during training.
- Training does not only involves delivering the knowledge to our participants but is our responsibility as a trainer, that participants take back what they learnt during the training and put it to good use.
Timeline
Soft Skill Sales Trainer
Public Mutual Berhad
01.2013 - Current
Tutor/Lecturer
University Tunku Abdul Rahman
03.2009 - 12.2012
Document Controller
Intraline
02.2005 - 03.2008
Bachelors in Business Administration - Marketing
University Tenaga Nasional
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