Gabriel Yip
Student
Damansara, Selangor
Summary
Inexperienced SPM leaver but highly motivated to learn and gain experiences.
Diligent\\\ with solid background in providing excellent customer service and ensuring guest satisfaction. Proven ability to handle high-pressure environments and deliver consistent performance. Demonstrated proficiency in multi-tasking and effective communication.
Overview
21
21
years of professional experience
3
3
Languages
Work History
Waiter
Ippudo
02.2022 - 04.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
Event Crew
Bad PR
10.2001 - 01.2022
- Supported event coordinators in executing successful events by following detailed plans and instructions.
- Collaborated with team members to ensure timely completion of assigned tasks, contributing to overall event success.
- Assisted in the efficient setup and breakdown of event spaces, leading to smooth transitions between activities.
- Managed inventory and resources effectively, preventing shortages during crucial moments in events.
- Adapted to various event types and environments, showcasing versatility as a valuable member of the crew team.
Waiter Cum Cashier Cum Bartender
Yoshimune Izakayaa
02.2012 - 03.2021
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
Education
- - SPM
SMK Tropicana
No 1, Jalan Tropicana Selatan, Tropicana, 47810 PetalingJaya 01.2018 - 03.2021
Associate of Arts - Diploma of Illustration
Malaysian Institution of Art
Taman Melawati 04.2001 -
Skills
Team collaboration
Cash handling
Menu memorization
Basic math
Serving expertise
Team player
Strong teamwork
Problem-solving abilities
Customer support
Adaptability
Timeline
Waiter
Ippudo
02.2022 - 04.2022
- - SPM
SMK Tropicana
01.2018 - 03.2021
Waiter Cum Cashier Cum Bartender
Yoshimune Izakayaa
02.2012 - 03.2021
Event Crew
Bad PR
10.2001 - 01.2022
Associate of Arts - Diploma of Illustration
Malaysian Institution of Art
04.2001 -
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