Fui Ying Kok
Petaling Jaya, Selangor
Overview
4
4
Languages
1
1
Certification
8
8
years of professional experience
Work History
Remote Engineer
NTT DATA SDN BHD
Petaling Jaya, Malaysia
2020.09 - 2026.10
- Provided technical support to troubleshoot and repair user application or software for daily operation
- Kept up-to-date knowledge of relevant application and software
- Collaborate with colleagues for problem solving
- Continually improved methods and procedures for processes and techniques.
- Responded to daily calls, emails, and web chats to assist customers with inquiries.
Internship graphic design
Affirm Plus Properties
Kuala Lumpur
2020.03 - 2020.06
- Designed layouts, focusing on aesthetics and functionality.
- Design banners
- Collaborated with team members to achieve target results.
Part-time receptionist
Shiseido Sdn. Bhd.
Kuala Lumpur
2019.04 - 2019.05
- Answered calls to provide information and assistance
- Connected callers to appropriate departments
- Manage email
Education
Diploma - Interactive Multimedia
University Malaysia of Computer Science & Engineering (UNIMY)
Cyberjaya, Selangor, Malaysia2020-08
SPM -
SMK TUNKU ABDUL RAHMAN
Selangor2016-01
Skills
- Call handling
- Customer service
- Email coordination
- Team coordination
- Client communication
- Basic knowledge in Azure, AD, O365 Admin centre, AVD
- Have experience in Microsoft Word, PowerPoint, Excel
- Basic knowledge in HTML, C# and Java
- Adobe Photoshop, Adobe Illustrator, Adobe After Effects, Adobe Premiere Pro, Blender
- Layout design, Banner design, Design collaboration
CHARACTER
- 1. Willing to learn
- 2. Trustworthy
- 3. Punctual
- 4. Follow instructions
- 5. Intergrity
Certification
- Passed ITIL foundation certification
Languages
English
Upper Intermediate
B2
Chinese (Mandarin)
Upper Intermediate
B2
Chinese (Cantonese)
Upper Intermediate
B2
Malay
Upper Intermediate
B2
Timeline
Remote Engineer
NTT DATA SDN BHD
2020.09 - 2026.10
Internship graphic design
Affirm Plus Properties
2020.03 - 2020.06
Part-time receptionist
Shiseido Sdn. Bhd.
2019.04 - 2019.05
Diploma - Interactive Multimedia
University Malaysia of Computer Science & Engineering (UNIMY)
SPM -
SMK TUNKU ABDUL RAHMAN