Fuad Faizal
sales engineer
+pusat bandar puchong,selangor
Summary
Driven Sales Service Engineer from Rangkaian Nilam Trading, adept in sales strategy development and exceptional communication. Excelled in implementing process improvements, increasing efficiency, and fostering client relationships, leading to enhanced revenue streams. Skilled in technical consulting and problem-solving, significantly improving customer retention.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Sales Service Engineer
Rangkaian Nilam Trading
Bandar Puchong Jaya, Selangor
01.2013 - Current
- Implemented process improvements that increased efficiency within the service department.
- Negotiated mutually beneficial contracts with clients, resulting in increased repeat business opportunities.
- Identified upselling opportunities within existing accounts, driving additional revenue streams for the company.
- Developed long-lasting client relationships by providing exceptional service, follow-ups, and regular checkins.
- Provided valuable feedback to engineering teams regarding product performance in the field, supporting continuous improvement initiatives.
- Resolved complex technical issues promptly, improving customer retention rates.
- Leveraged strong interpersonal skills to build trust among diverse clientele, fostering lasting partnerships.
Education
High School Diploma -
Politeknik Shah Alam
Shah Alam, Selangor, Malaysia 06.2021 - 11.2024
Skills
Sales strategy development
Training and mentoring
Remote Troubleshooting
Territory Management
Paperwork Processing
Pipeline Maintenance
Leads Prospecting
Lead Generation
Problem-Solving
Multitasking
Excellent Communication
Documentation
Equipment Troubleshooting
Upselling techniques
Technical consulting
Timeline
High School Diploma -
Politeknik Shah Alam
06.2021 - 11.2024
Sales Service Engineer
Rangkaian Nilam Trading
01.2013 - Current
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