Farah Ilyana Mohd Taib
Summary
Reliable and upbeat Customer Assistant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
Work History
Customer Assistant
Watson's Personal Care Stores Sdn Bhd
05.2021 - Current
- Maintain a professional level of customer service when advertising the company's products
- Provide excellent customer service, maintain proper stock levels, meet sales targets, serve as a cashier, and promote card knowledge
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
Tearista
Tealive
12.2020 - 04.2021
- Ensure smooth day-to-day outlet operations, including greeting customers, taking orders, recommending add-on items, preparing drinks and desserts, and maintaining outlet cleanliness and product quality
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Followed exact recipes for mixing and preparing beverage and food items.
Education
Bachelor of Applied Science - Forest Resources Technology (Hons)
Universiti Malaysia Kelantan
Kampus Jeli10-2020
Skills
- Complaint handling
- Active learning
- Manage inventory
- Exchange coordination
- Dispute mediation
Languages
English
Malay
Software
Microsoft Office Suite
Communication & Chat Software
Digital Payment Systems
Timeline
Customer Assistant
Watson's Personal Care Stores Sdn Bhd
05.2021 - Current
Tearista
Tealive
12.2020 - 04.2021
Bachelor of Applied Science - Forest Resources Technology (Hons)
Universiti Malaysia Kelantan
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