FREDDERRICH YII YING SEN
Engineering
Bandar Puchong Jaya
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Asst Wireless Manager
Jenexus Holding Sdn Bhd
02.2021 - Current
- Established team priorities, maintained schedules and monitored performance.
- Managed senior-level personnel working in marketing and sales capacities.
- Resolved technical issues for customers by troubleshooting devices and offering expert guidance on usage best practices.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set up wireless base stations and survey time to time to improve wireless coverage for sales to approach wider customer base
- Manage relationship with site owner for easy access during emergency
- Provide training for NOC team to perform 1st level support when detect downtime on wireless equipment.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Implemented staff incentive programs that recognized and rewarded top-performing employees for their exceptional contributions to the team's success.
SALES ENGINEER
ROOTS COMMUNICATIONS SDN BHD
01.2016 - 02.2021
- Responded to specific customer requests, including RFP responses and industry-specific solutions.
- Utilized creative problem-solving skills to overcome technical challenges in the sales process.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Managed a diverse portfolio of clients across various industries to ensure maximum exposure of company offerings in the market.
- Tracked sales data for analysis and forecasting.
- Gathered valuable feedback from clients on product performance, sharing insights with engineering teams for continuous improvement efforts.
- Generated new leads through cold calling, social media outreach, and attending industry events.
- Conducted market research to identify emerging trends and opportunities for growth, informing product development strategies.
- Built and maintained strong relationships with internal stakeholders, including product management, engineering, and customer success teams to ensure seamless coordination on sales initiatives.
- Identified and supported resale opportunities to achieve sales plans.
- Attended trade shows and seminars to promote products and network with industry contacts.
TECHNICAL ENGINEER
ROOTS COMMUNICATIONS SDN BHD
04.2016 - 12.2017
- Design and propose right solution to customer based on the information given
- Provide certificate product training to customer and partner
- On-site POC with partner and end user to prove the solution include CCTV, Wireless, or WiFi.
- Attended LoRaWAN solution training, potential to penetrate Malaysia market with IOT solution.
- Support all technical related issue to solve the issues, worked closely with principal to support and solve the technical issue.
- Produced reports on success rates and remedial requirements.
- Increased project efficiency by expertly managing resources and adhering to strict deadlines.
- involve in project deployment that integrate CCTV, Wireless and Command Centre set up for North Port Malaysia.
- Provided secondary training to personnel struggling with technological tools and systems.
Education
BACHELOR OF ELECTRONIC AND COMMUNICATIONS - Electronic and Communications Engineering
UTAR
Kuala Lumpur12.2015
Skills
Scheduling and Coordinating
Fiscal Management
Idea Development and Brainstorming
Team Collaboration
Business Development
Employee Coaching and Mentoring
Problem-solving abilities
Relationship Building
Continuous Improvement Mindset
Wireless Infrastructure Planning
Data Analysis Capabilities
Network Security Protocols
Quotes
Now you put water into a cup, it becomes the cup, you put water into bottle, it becomes the bottle, you put it in a teapot, it becomes the teapot. Now water can flow or it can crash. Be water, my friend." - Bruce Lee
References
AMOS HO, Roots Communications Sdn Bhd, 012 272 9884
Ser Ah Ming , Jenexus Holding Sdn Bhd , 012 639 0828
Salary history
i made RM 45,000 to RM85,000 Per Annum for the past 3 job.
My Salary expectation is RM 100,000 Per Annum for upcoming job search
Timeline
Asst Wireless Manager
Jenexus Holding Sdn Bhd
02.2021 - Current
TECHNICAL ENGINEER
ROOTS COMMUNICATIONS SDN BHD
04.2016 - 12.2017
SALES ENGINEER
ROOTS COMMUNICATIONS SDN BHD
01.2016 - 02.2021
BACHELOR OF ELECTRONIC AND COMMUNICATIONS - Electronic and Communications Engineering
UTAR