Freddrick Leong Chin Wei
Masai, Johor
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Manager
Awagyu Restaurant Sdn Bhd
04.2023 - 03.2025
- Monitor restaurant operation and ensure customer satisfaction.
- Monitor restaurant operation cost
- Schedule on stuff training to ensure individual development
- Monitoring and to ensure action plan taken to achieve outlet sales target
Senior Outlet Supervisor
Awagyu Restaurant Sdn Bhd
07.2022 - 04.2023
- Above the supervisor daily duty
- Restaurant sales collection auditing
- Restaurant documentation(HR, supplier , transactional)
- Weekly job
- Beverage checking report , checking for discrepancy.
- Monthly job
- Restaurant monthly report for monthly report
- Conclude creditor final bill
Outlet Supervisor
Awagyu Restaurant Sdn Bhd
01.2021 - 06.2022
- Liable on daily restaurant transaction
- Restaurant Inventory Monitoring
- Restaurant Operation Document Set Up
- Stock Tracking & Ordering
- Restaurant Service trouble shooting
- Assisting Restaurant Manager on daily operation
- Service & Kitchen Coordination
- Set Up SOP hardcopy
- Restaurant Upkeep
- Supplier co-ordination
- New Hire Training
Assistant Front Office Manager
Grand Belllo Hotel
03.2019 - 03.2020
- Check Daily Email, Check Management Report, complimentary Room, Room folio balance for previous night. Identify incident happened to be follow up. Extra-net listing
- Claim Payment from YCS Agodà City Ledger amount checking à Claim Payment Once Tally
- Check Cashier Report for previous day. Focus on transnational record & reservation detail. Master Bill Batching
- Answer towards HQ account department finance Inquiry.
- Coordinate with online travel agent manager for applicable promotion. (upon requirement)
- Follow up on pending payment (CL) HQ pending payment, Event pending
- Cashier Collection from Safe Box & bank in sent in collection report (one week twice basis) Note Changes
- Look into Weekly sales forecast & adjust the OTA rate accordingly base on occupancy trends.
- Look into system on possibility Front office technical error, allotment monitoring
- Audit of monthly OTA commission invoice
- Staff profile filing, attendance, schedule, evaluation.
- Special Rate Negotiation, reply corporate request.
- Room Adem System Setting
- Regularly Proposing for Seasonal Promotion
- Monitoring Competitor Pricing Range
- To monitor ADR/ ARR value
Building Management Supervisor
Welton Development Sdn Bhd
10.2018 - 03.2019
- Monitor hygiene and security maintenance for service apartment, supervise attendance record report to higher management.
- Coordinate in between residents & management & defect team with existing complain.
- Monitor daily resident feedback and perform troubleshooting accordingly align with management policy.
- Provide minor technical support & information update towards resident inquiry.
- Assist perform defect checking on to be handover unit.
Operations Executive
Swan Garden Hotel
12.2017 - 10.2018
- Staff Manage 5
- 96 Rooms Hotel
- Set Up guide line for Front Office Operation
- Monitor Housekeeping & Front Desk Operation
- Audit on daily hotel income
- Approach corporate client for outstanding payment maintain a positive relationship
- Engage with potential client
- Constantly provide training to staff to achieve consistency
- Paid close attention to customers' concerns and addressed their queries and achieved an exceptional level of customer service.
- To ensure the payment conduct smoothly for all co-operate client.
- Rooms presentation for potential client.
- Task Force for Malacca Brunch Front Office Operation
- Reason Left: Authority handover
Hotel Operation Executive
Swan Garden Hotel Sdn Bhd
12.2017 - 10.2018
- 96 Rooms Hotel
- Set Up guide line for Front Office Operation
- Monitor Housekeeping & Front Desk Operation
- Audit on daily hotel income (Sytem Used- Ihotel,)
- Approach corporate client for outstanding payment maintain a positive relationship
- Engage with potential client
- Constantly provide training to staff to achieve consistency
- Time to time engage with guest with stays feedback.
- To ensure the payment conduct smoothly for all co-operate client.
- Assist to Set- up interior for out-coming new Hostel Business & present to potential client according to individual needs.
Duty Manager
Hotel Jen, Puteri Harbour
10.2017 - 12.2017
- Decode Safe Box
- Encode Room Door Lock
- Tackle Customer Feedback & do documentation to feedback to Higher Management
- Monitor Front Desk , Club Lounge daily Operation
- Part of Emergency Response Team (ERT) towards incident
- Reply email enquiry
- System Used- OPMS
Assistant Hotel Manager- Hotel Manager
The Ardens Hotel
02.2015 - 09.2017
- 20 rooms boutique hotel
- Promoted from assistant manager to manager after handling the hotel for almost two years.
- Key decision maker during the day-to-day operation of the hotel and cafe.
- Assist Director of Business Development, monitor & supervise building progression of the New Hotel ( The Ardens Hotel)
- Opening Crew Recruitment/ Job Orientation
- Set-up SOP for individual department ( Housekeeping/ Maintenance/ Security/ Front/ F&B)
- Control Hotel Cash Flow
- Co-ordinate with supplier with Inventory Input while ensure payment smoothness
- Cultivate Customer Flow for the new establish hotel by using Online travel agent while establish their loyalty for returning.
- Developed online reputation on trip advisor / Agoda.com, Expedia /Booking.com by deliver excel service and encouraged guest to provide feed back
- Quality Assurance Maintaining quality service & product.
- Troubleshooting for customer complain and make prevention
- Daily account tracking.
- Financial Status Reporting to owner and director.
- Reason of Leaving: Shifting of Management
Assistant Hotel Manager
Better Offer
02.2015 - 09.2017
- 20 rooms boutique hotel
- Promoted from assistant manager to manager after handling the hotel for almost two years.
- Key decision maker during the day-to-day operation of the hotel and cafe.
- Assist Director of Business Development, monitor & supervise building progression of the hotel
- Assisting on coordinating on hotel utility licensing application.
- Opening Crew Recruitment/ Job Orientation
- Set-up departmental SOP
- Monitor Hotel Cash Flow on expenses.
- Co-ordinate with supplier with Inventory Input while ensure payment success
- Cultivate new business source
- Ensure online booking platform positive reputation
- Quality Assurance Maintaining quality service & product.
- Paid close attention to customers' concerns and addressed their queries and achieved an exceptional level of customer service.
- Daily account tracking
- Financial Status Reporting to owner and director.
- Attending Annual meeting with Mybha Leader.
- Establish connection with supplier
Front Office Assistant
Shangri-La Hotel (KL) Sdn Bhd
09.2011 - 01.2015
- Became food and beverage service , Front desk receptionist , VIP butler upon request, host duty and hotel marketing
Management Trainee
COFFEE BEAN AND TEA LEAF(M) Sdn Bhd
02.2011 - 07.2011
- To be train as the future outlet manager, supervise outlet operation, product and service quality control
Trainee
Traders Hotel Kuala Lumpur
02.2010 - 05.2010
- Associate on hotel operation regarding human resources issues , asist supervisor needs. Provide assistant upon incoming new coming interview
Human Resources Role
Traders Hotel
02.2010 - 05.2010
- Service associate on hotel operation regarding human resources issues, assist supervisor needs. Provide assistant upon incoming new coming interview
Practical training
Traders Hotel Penang
02.2008 - 08.2008
Education
Advanced/Higher/Graduate Diploma - Hospitality/Tourism/Hotel Management
Tunku Abdul Rahman College
12.2012
Diploma - Hospitality/Tourism/Hotel Management
Tunku Abdul Rahman College (TARC)
12.2008
Skills
- MS Word
- MS Excel
- Multitasking and organization
- Conflict resolution
- Microsoft office expertise
- Verbal and written communication
- Sales monitoring
- Cost reduction
- Vendor relationship management
- Operations management
- Decision-making
- Sales forecasting
Certification
Malaysian Driving License Class B2 and D, 07/31/28
Languages
Chinese - Cantonese
Chinese - Hokkien
English
Malay Language
Mandarin
Timeline
Assistant Manager
Awagyu Restaurant Sdn Bhd
04.2023 - 03.2025
Senior Outlet Supervisor
Awagyu Restaurant Sdn Bhd
07.2022 - 04.2023
Outlet Supervisor
Awagyu Restaurant Sdn Bhd
01.2021 - 06.2022
Assistant Front Office Manager
Grand Belllo Hotel
03.2019 - 03.2020
Building Management Supervisor
Welton Development Sdn Bhd
10.2018 - 03.2019
Operations Executive
Swan Garden Hotel
12.2017 - 10.2018
Hotel Operation Executive
Swan Garden Hotel Sdn Bhd
12.2017 - 10.2018
Duty Manager
Hotel Jen, Puteri Harbour
10.2017 - 12.2017
Assistant Hotel Manager- Hotel Manager
The Ardens Hotel
02.2015 - 09.2017
Assistant Hotel Manager
Better Offer
02.2015 - 09.2017
Front Office Assistant
Shangri-La Hotel (KL) Sdn Bhd
09.2011 - 01.2015
Management Trainee
COFFEE BEAN AND TEA LEAF(M) Sdn Bhd
02.2011 - 07.2011
Trainee
Traders Hotel Kuala Lumpur
02.2010 - 05.2010
Human Resources Role
Traders Hotel
02.2010 - 05.2010
Practical training
Traders Hotel Penang
02.2008 - 08.2008
Diploma - Hospitality/Tourism/Hotel Management
Tunku Abdul Rahman College (TARC)
Advanced/Higher/Graduate Diploma - Hospitality/Tourism/Hotel Management
Tunku Abdul Rahman College
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