FRANKLYN LIPA
Kuala Lumpur
Summary
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Perceptive and logical Psychologist with background studying client behavior and brain function. Sophisticated professional with experience applying wide-ranging knowledge base to accurately diagnose and treat patients' disorders. Demonstrated knowledge of multicultural aspects of psychology and how cultural differences impact screenings and responses.
- Expert at observing and interviewing, developing treatment plans and conducting research. Strong organizational and interpersonal skills when working with diverse team of mental health professionals.
- Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
UOB Bank
05.2023 - 08.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Administration Assistant
MIASA
06.2022 - 12.2022
- Streamlined office processes by implementing efficient organizational strategies and time management techniques.
- Enhanced communication efficiency by creating comprehensive internal documentation and updating office policies for clarity.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
Intern
Animal For Young
10.2021 - 01.2022
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Bachelor in Psychology (Minor in Public Relation) - Psychology, Public Relation
Management & Science University
Shah Alam, Selangor02.2022
Diploma - Public Administration
Universiti Teknologi MARA
02.2018
SPM (Full Science Course) -
SMK St.Joseph Sarawak
2013
Skills
- Active Listening
- Report Creation
- Retail Sales Customer Service
- Staff Training
- Microsoft Word
- Microsoft PowerPoint
- Special Education
- Behavioral Skills Development
- Parent and Student Communication
- Patient Screening
- Emotional Awareness
- Social Work
- Behavior Evaluation
Esports
- Represent university for Diploma and Degree in tournament
- Win several events while represent university
Languages
Malay, English
Native language
Indonesian
Upper intermediate
B2
Iban
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Service Representative
UOB Bank
05.2023 - 08.2023
Administration Assistant
MIASA
06.2022 - 12.2022
Intern
Animal For Young
10.2021 - 01.2022
Bachelor in Psychology (Minor in Public Relation) - Psychology, Public Relation
Management & Science University
Diploma - Public Administration
Universiti Teknologi MARA
SPM (Full Science Course) -
SMK St.Joseph Sarawak
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