FRANKIE ARIC
MENGGATAL
Summary
Dedicated and results-driven Assistant Restaurant Manager with 6 years of experience in leading high-performing teams and optimizing operations in the food service industry. Proven track record of implementing efficient policies, resolving customer inquiries, and overseeing inventory control to minimize waste. Skilled in maintaining high standards of quality, safety, and cleanliness while ensuring optimal stock levels. Adept at multitasking, fostering teamwork, and employing effective problem-solving and management techniques to deliver exceptional service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
A&W® Restaurants
10.2022 - 09.2024
- Implemented new policies and procedures to maximize operational efficiency.
- Resolved customer complaints and inquiries in a timely and professional manner
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
Assistant Restaurant Manager
DOMINOS PIZZA MALAYSIA SDN BHD
05.2019 - 06.2021
- To make sure QSC in high standard and happening at the restaurant
- Conduct disciplinary actions and do benefit analysis with other Manager how to improve in many ways.
- In charge inventory, ordering and administration process
- Handling food safety while doing quality food production to make sure food is in good quality and safe for customer to consume
- Analyzed daily sales figures and developed strategies to increase sales.
Assistant Manager
MC DONALD'S MALAYSIA GERBANG A'LAF SDN BHD
03.2014 - 12.2018
- Implemented new policies and procedures to maximize operational efficiency.
- Resolved customer complaints and inquiries in a timely and professional manner
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
Education
No Degree - SPORT SCIENCE
SEKOLAH MENENGAH KEBANGSAAN LIKAS
Kota Kinabalu, Sabah, Malaysia12.2009
No Degree -
SEKOLAH RENDAH KEBANGSAAN LOK YUK LIKAS
Kota Kinabalu, Sabah, Malaysia12.2004
Skills
- Inventory Control
- Food and beverage knowledge
- Restaurant Operations
- Food services industry knowledge
- Ability to work independently or as part of a team
- Adaptable
Certification
- SHIFT MANAGEMENT EXCELLENT COURSE - MAY 2015
- FOOD HANDLING COURSE CERTIFICATE - NOVEMBER 2024
- HALAL AWARENESS TRAINING COURSE - NOVEMBER 2024
Languages
Malay, English
Native language
English
Upper intermediate
B2
Malay
Proficient
C2
Timeline
Assistant Restaurant Manager
A&W® Restaurants
10.2022 - 09.2024
Assistant Restaurant Manager
DOMINOS PIZZA MALAYSIA SDN BHD
05.2019 - 06.2021
Assistant Manager
MC DONALD'S MALAYSIA GERBANG A'LAF SDN BHD
03.2014 - 12.2018
No Degree - SPORT SCIENCE
SEKOLAH MENENGAH KEBANGSAAN LIKAS
No Degree -
SEKOLAH RENDAH KEBANGSAAN LOK YUK LIKAS
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