Solid works
FRANCIS MARK LEE KOON HOONG
OPERATIONS ASSISTANT MANAGER
Seri Kembangan, Selangor,10
Summary
Adept at driving operational excellence and efficiency improvements, I leveraged my analytical skills and problem-solving abilities at EXPRESS MISSION SDN BHD to enhance workflow optimization and inventory management. My collaborative approach and professional demeanor have consistently fostered team unity and boosted productivity, contributing to significant organizational achievements. Versatile Operations Assistant handles all types of tasks with efficient and hardworking mindset. Manages clerical needs as well as planning events, overseeing purchasing and producing detailed reports. Bringing 25 years of related experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Versatile Operations Assistant handles all types of tasks with efficient and hardworking mindset. Manages clerical needs as well as planning events, overseeing purchasing and producing detailed reports. Bringing 25 years of related experience.
Overview
32
32
years of professional experience
Work History
OPERATIONS ASSISTANT MANAGER
EXPRESS MISSION SDN BHD
07.2023 - Current
- Managed day-to-day department operations with effective workflow coordination.
- Provided administrative support with accurate document preparation and data entry.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Collaborated with other departments to foster smooth operation of daily processes.
- Assisted operations manager with planning of routine operations and special projects.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
SALES ADVISOR
KENANGA INVESTORS BHD
KUALA LUMPUR, WILAYAH PERSEKUTUAN
02.2017 - 10.2022
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
Sales Agent Representative
HONG LEONG ASSURANCE BHD
09.2010 - 12.2017
- Provided exceptional customer service, resulting in high levels of customer satisfaction and repeat business.
- Developed tailored solutions for clients based on their unique needs and challenges, creating customer loyalty and trust.
- Continuously updated product knowledge through training sessions and independent research, ensuring accurate information was relayed to customers.
- Conducted product demonstrations for potential clients, showcasing unique features and benefits that led to increased sales.
- Collaborated with team members to develop innovative sales approaches, fostering a competitive edge within the industry.
- Engaged in friendly conversation with customer to better uncover individual needs.
OPERATIONS DIRECTOR CUM SHARE HOLDER
AABCO MACHINE TECHNOLOGY SDN BHD
03.2003 - 09.2010
- Managed financial resources with a focus on cost control, leading to significant savings without compromising service quality.
- Improved company revenue by collaborating with marketing, sales and service departments.
- Maintained excellent customer relationships through consistent delivery on commitments.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Slashed overtime expenses by restructuring staff and management team schedules.
- Negotiated contracts with vendors, ensuring competitive pricing and favorable terms for the organization.
- Designed training programs for employees that resulted in increased skills proficiency and higher workplace morale.
- Established quality customer relationships through consistent delivery on commitments.
- Streamlined operations by implementing efficient processes and policies, resulting in improved productivity and reduced costs.
- Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
- Supervised operational processes and procedures for sales, supply chain management, distribution and resourcing.
- Determined and initiated strategic business for quality control purposes, to boost delivery times and achieve cost-effectiveness.
- Conducted audits of internal documents to validate transactions and provided financial guidance for resource allocation, inventory control and budgeting.
- Boosted productivity and verified early completion dates by eliminating production bottlenecks.
- Negotiated contracts, pricing structures and delivery schedules.
- Led, supervised and provided strategic direction for workforce of [Number] employees.
PRODUCTION MANAGER
COILDMASTER SDN BHD
02.2000 - 03.2003
- Resolved issues quickly to maintain productivity goals.
- Managed internal operational standards and productivity targets.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
- Reduced waste and material costs by optimizing resource allocation and inventory management.
- Monitored team budgets to keep projects on task and avoid waste.
- Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
- Estimated labor requirements to support anticipated workload.
- Sourced materials to keep up with production goals and meet customer demands.
- Introduced automation and technological advancements to the production floor, leading to increased efficiency and reduced labor costs.
- Spearheaded process improvements that led to reduced cycle times, allowing for increased output without additional manpower or equipment investment.
- Delivered direct feedback to senior management regarding project visibility and status.
- Managed budgeting and cost control measures for production department, staying within financial targets.
- Led cross-functional teams to develop new product lines, resulting in diversified product portfolio.
- Reduced material waste, leading to cost savings, by optimizing production planning and inventory management.
- Optimized supply chain logistics, ensuring timely delivery of raw materials and finished goods.
- Collaborated with R&D to integrate new technologies into production processes, enhancing product features.
- Coordinated with sales and marketing to align production schedules with market demands, optimizing inventory levels.
- Analyzed production data and prepared reports for senior management.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
- Evaluated employee performance and provided feedback and training as needed.
- Implemented quality control system to review products against technical specifications and corporate standards.
Welding Fabricator
PMBS MACHINE MANUFACTURER SDN BHD
04.1994 - 07.1999
- Supported team members by sharing expert knowledge of welding techniques and best practices.
- Increased production efficiency by maintaining and repairing welding equipment regularly.
- Developed a strong understanding of blueprints and technical drawings to ensure accurate fabrication outcomes.
- Collaborated with engineers to develop custom solutions for unique structural challenges.
- Improved welding quality by performing precise cuts, bevels, and welds on various metals.
- Achieved consistent weld quality through careful preparation of materials and attention to detail during execution.
- Completed complex fabrication projects with precision, ensuring the final product met client specifications.
- Assisted in the continuous improvement of shop procedures by suggesting innovative ideas that increased efficiency.
- Mentored junior welders, providing guidance on proper techniques for achieving high-quality results.
- Contributed to the successful completion of large-scale projects as an integral member of a highly-skilled team.
- Ensured optimal performance from all tools and equipment through routine inspection, cleaning, and maintenance.
- Maintained superior craftsmanship standards while working under tight deadlines in a fast-paced environment.
- Read and followed blueprints and weld diagrams.
- Streamlined workflow processes, implementing efficient organization methods in the workshop area.
- Identified potential areas for cost savings without compromising product quality or safety standards.
- Checked cut length frequently for deviations in cut length specs.
- Resolved design issues proactively during the fabrication process to avoid delays in project timelines.
- Optimized resource usage by recycling or repurposing scrap metal whenever possible.
- Enhanced workplace safety by adhering to strict safety guidelines and wearing appropriate protective gear.
- Resolved weld-related problems by researching and using appropriate repair practices.
- Reduced material waste by accurately measuring and cutting materials for each project.
- Prepared surfaces for welding by smoothing and removing debris to achieve proper adhesion and weld quality.
- Measured and cut metal pieces to correct length and angle to attain proper fit and alignment of pieces.
- Communicated with supervisors and engineers to verify quality of finished work met specifications.
- Performed preventative maintenance and minor repairs on welding and fabrication equipment to keep in optimum working condition.
- Maintained clean and organized work area to prevent workplace accidents.
- Finished welding and fabrication projects using grinders.
- Provided input into selection of welding supplies, negotiating best deals to make welding process efficient and cost-effective.
CNC Lathe Operator
SKF BEARINGS MALAYSIA SDN BHD NILAI
03.1992 - 06.1994
- Started and observed machine operation to detect malfunctions or out-of-tolerance machining and adjusted machine controls or control media.
- Maintained CNC lathe via established preventive maintenance schedules.
- Evaluated production systems and processes, made recommendations regarding modifications and helped implement.
- Helped establish priorities, solved problems and set goals within department and offered help to team members.
- Loaded component materials into product-specific tools and followed established documentation for manufacturing.
- Adhered to safety procedures and regulations during CNC lathe operations.
- Assisted in training new CNC lathe operators, sharing best practices and fostering a continuous learning atmosphere.
- Ensured on-time delivery of machined parts by diligently managing work orders according to production schedules.
- Implemented lean manufacturing principles to minimize waste generation and maximize resource utilization throughout the machining process.
- Monitored machine performance parameters during operation, promptly identifying potential issues and making necessary adjustments to prevent defects.
- Improved product quality by adhering to strict dimensional tolerances and surface finish requirements.
- Participated in continuous improvement initiatives aimed at enhancing overall production performance.
- Conducted routine maintenance on equipment, prolonging machinery lifespan and minimizing unexpected downtime.
- Operated CNC machines to produce components with tight tolerances.
- Maintained tight tolerances with design specifications.
- Utilized calipers and other measuring tools to increase accuracy of parts.
- Ran multiple CNC machines simultaneously to increase production capacity.
- Properly loaded and unloaded materials in and out of machines.
- Moved finished work to correct staging area for disposition.
Education
No Degree - PLANT MAINTENANCE
SHELL REFINERY COM SDN BHD
PORT DICKSON 04.2001 -
High School Diploma -
SM JALAN COCHRANE
Kuala Lumpur, Malaysia 04.2001 -
Skills
Professional and Friendly
Accomplishments
- Collaborated with team of 5 in the development of MACHINE DESIGN FOR SPECIAL NEEDS.
- Achieved on time delivery by introducing process control for mass production tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 100 staff members.
Software
Basic excel
Basic words
Basic powerpoint
Languages
English, Chinese (Cantonese)
Native language
English
Proficient
C2
HOBBIES
1. GOLF
2. SINGING
3. WATCHING SOCCER
4. FOOD
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
OPERATIONS ASSISTANT MANAGER
EXPRESS MISSION SDN BHD
07.2023 - Current
SALES ADVISOR
KENANGA INVESTORS BHD
02.2017 - 10.2022
Sales Agent Representative
HONG LEONG ASSURANCE BHD
09.2010 - 12.2017
OPERATIONS DIRECTOR CUM SHARE HOLDER
AABCO MACHINE TECHNOLOGY SDN BHD
03.2003 - 09.2010
No Degree - PLANT MAINTENANCE
SHELL REFINERY COM SDN BHD
04.2001 -
High School Diploma -
SM JALAN COCHRANE
04.2001 -
PRODUCTION MANAGER
COILDMASTER SDN BHD
02.2000 - 03.2003
Welding Fabricator
PMBS MACHINE MANUFACTURER SDN BHD
04.1994 - 07.1999
CNC Lathe Operator
SKF BEARINGS MALAYSIA SDN BHD NILAI
03.1992 - 06.1994
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