Frances Hew
General Clerk Cum Admin
Selangor ,10
Summary
Proven expertise in complaint resolution and retail materials management, demonstrated through impactful roles at MICOLE SDN BHD. Excelled in enhancing customer loyalty and streamlining inventory processes, showcasing strong recordkeeping abilities and empathetic customer service. Achieved significant improvements in operational efficiency and customer satisfaction, leveraging both hard and soft skills to exceed employer expectations.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Customer Service Representative
MICOLE SDN BHD
10.2019 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Improved resolution time with effective problem-solving for customer complaints.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Store Clerk
S.S. AUTO SDN BHD
08.2017 - 03.2019
- Performed inventory control, such as counting, and stocking merchandise.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
- Assisted with inventory management to ensure accurate stock levels and reduced shrinkage through regular product counts and monitoring for theft.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Collaborated with fellow team members to achieve store goals, sharing best practices for customer service and sales techniques.
- Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
- Managed returns and exchanges efficiently, resolving customer issues promptly while adhering to store policies.
- Assisted customers by answering questions and fulfilling requests.
- Streamlined store operations for optimal efficiency by maintaining a clean, well-organized, and adequately stocked sales floor.
- Supported inventory management by accurately receiving and processing shipments.
- Facilitated smooth workflow, coordinating with other clerks to manage peak times efficiently.
- Maintained accurate inventory records to prevent stock shortages, conducting regular audits and updating database.
- Assisted in receiving and verifying incoming shipments of merchandise, ensuring accuracy and quality.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Wrapped, boxed and weighed bakery department products.
General Office Worker
WD INFRA SDN BHD
01.2017 - 07.2017
- Demonstrated strong communication skills when coordinating with supervisors, coworkers, and other utility personnel on project completion and issue resolution.
- Maintained a clean and organized workspace, fostering a positive work environment for all employees.
- Input data into spreadsheets and databases.
- Edited and proofread documents for accuracy and completeness.
Education
- - -
SMK DENGKIL
214, Taman Nilam, 43800 Dengkil, Selangor12.2016
Skills
*Order fulfillment
Timeline
Customer Service Representative
MICOLE SDN BHD
10.2019 - Current
Store Clerk
S.S. AUTO SDN BHD
08.2017 - 03.2019
General Office Worker
WD INFRA SDN BHD
01.2017 - 07.2017
- - -
SMK DENGKIL
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