Fong Mei Shin Amelea
Kuala Lumpur
Summary
Dynamic Operations Executive with a proven track record at iFAST Global Hub AI, excelling in compliance and quality assurance. Recognized for maintaining 99% accuracy in content labeling at ByteDance, showcasing strong attention to detail and process improvement skills. Committed to enhancing operational efficiency and driving results through effective collaboration.
Overview
9
9
years of professional experience
Work History
Operations Executive
iFAST Global Hub AI
06.2025 - 09.2025
- Accurately input transaction applications received.
- Understand and follow each process in the transaction cycle.
- Check documents submitted to ensure they are complete and in compliance with the regulations.
- Investigate and analyze applications that have been rejected or failed validation.
- Ensure all payment-related tasks comply with internal standards and regulatory requirements.
Content Labeler
ByteDance
05.2023 - 05.2025
- Accurately label, classify, and annotate digital content based on predefined criteria.
- Maintained 99% accuracy and 100% productivity.
- Provide feedback to improve labeling processes and guidelines.
- Developed and launched Tracker (Dec 2023): Centralized 50+ sample cases and policy updates.
- Led collection and resolution of 50+ outstanding cases (Oct-Dec 2023).
- Facilitated SME discussions to achieve 100% case clarification.
Search Quality Assurance
ByteDance
11.2021 - 05.2023
- Search Quality Assurance (Promoted March 2022)
- Search Quality Assurance (Probationary: Nov 2021 - Mar 2022)
- Content Value & Authority Project [Project Lead - Short Term]
- Spearheaded a 2-month initiative to optimize long-tail search accuracy, coordinating 3 specialists and POCs to achieve 90% team targets (Nov-Dec 2022).
- Search Evaluation Projects [Search Quality Assurance]
- QA processes for Search Evaluation Projects, achieving 98% task completion accuracy through rigorous policy checks.
- Acted as a policy bridge between R&D and operations teams, resolving 100% of disputed cases during QA audits.
- Updated real-time accuracy reports for 5+ agents in Search Evaluation Project, ensuring transparency in performance metrics.
- Conducted weekly quality audits for 2 PIP/POP specialists, analyzing 50+ cases weekly to identify accuracy gaps and policy misinterpretations.
- Led bi-weekly calibration sessions with specialists, reducing recurring errors through targeted retraining.
- Created a bad case database with annotated solutions that decreased repeat errors.
Search Operation Specialist
ByteDance
06.2020 - 11.2021
- Conduct keyword research to identify relevant terms and phrases.
- Track and document trends in search performance and user behavior.
- Analyze user search intent and suggest improvements for query understanding.
- Identify and report issues with search results.
- Resolved 100% policy disputes through R&D collaboration.
- Maintained Score A for 6 straight months.
Content Moderator
ByteDance
08.2019 - 06.2020
- Reviewed 500+ daily UGC reports (text/images/videos), maintaining 98% policy compliance.
- Cleared 100% of high-pending Video Appeal Queue through team coordination.
Content Moderator
EPS Ventures Sdn Bhd
08.2018 - 07.2019
- Reviewing the content on social media and other digital channels that was reported by users or flagged by the company's system.
- Staying up-to-date with company's/clients' policies and guidelines to be able to tackle the reported problems according to them.
Telemarketer
UTS Marketing Solutions
02.2017 - 06.2017
- Promoted products/services via outbound calls using prepared scripts.
- Engaging in phone conversations to present products/services, answer questions, and handle objections.
Education
Diploma of Hospitality -
Berjaya University College
12.2016
Skills
- Content moderation and policy
- Compliance
- Quality assurance and process improvement
- Microsoft Office
- Attention to detail
- Accuracy and precision
Accomplishments
ByteStyle Award - Excellence in consistently maintaining top-tier accuracy.
Timeline
Operations Executive
iFAST Global Hub AI
06.2025 - 09.2025
Content Labeler
ByteDance
05.2023 - 05.2025
Search Quality Assurance
ByteDance
11.2021 - 05.2023
Search Operation Specialist
ByteDance
06.2020 - 11.2021
Content Moderator
ByteDance
08.2019 - 06.2020
Content Moderator
EPS Ventures Sdn Bhd
08.2018 - 07.2019
Telemarketer
UTS Marketing Solutions
02.2017 - 06.2017
Diploma of Hospitality -
Berjaya University College