Fong Xuan
Technology Associate
George Town, Penang
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Technology Associate
Educlaas
08.2024 - Current
- Assisted in troubleshooting technical issues by following established procedures and utilizing diagnostic tools to identify and resolve user problems.
- Participated in training sessions to enhance knowledge of emerging technologies, contributing to personal development and team efficiency.
- Documented user interactions and technical issues in a ticketing system to streamline support processes and improve response times.
- Collaborated with team members to conduct routine maintenance checks on IT equipment, reducing downtime through proactive measures.
Tennis Coach
MNN Tennis Academy
12.2023 - 02.2025
- Designed and implemented engaging practice sessions focusing on skill development and game strategies for students of various skill levels.
- Organized and led drills aimed at improving technical skills, including serving, volleying, and footwork.
- Provided individualized instruction and feedback to enhance player performance and confidence during matches.
- Monitored player progress through regular assessments and adjusted training plans to meet individual needs and goals.
Education
Level 5 Higher National Diploma - Software Engineering
Lithan Academy
Singapore 04.2001 -
UEC -
Chung Ling Private High School
Ayer Itam, Penang, Malaysia 04.2001 -
Skills
Software development
Prototyping Tools - Axure RP
Hubspot CRM
Power Platforms
SQL
Timeline
Technology Associate
Educlaas
08.2024 - Current
Tennis Coach
MNN Tennis Academy
12.2023 - 02.2025
Level 5 Higher National Diploma - Software Engineering
Lithan Academy
04.2001 -
UEC -
Chung Ling Private High School
04.2001 -