Fofana Mamoudou
Network Engineer
Cyberjaya
Summary
Design, implement, and maintain network infrastructure, ensuring optimal performance and security. Monitor and troubleshoot network issues, support end users, and document configurations and changes.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
3
3
Certifications
Work History
Customer Service Representative
Global BC
12.2023 - 2 2024
- Responsible for bridging gap between consulting services and customer assistance.
- Managed over 160 customer calls per day by using CRM. and increased sales by 10%.
- Improved client satisfaction by consistently delivering high-quality, customized consulting services tailored to their specific needs
- Managed varied project teams, emphasizing collaboration and communication to guarantee timely completion of deliverables.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience
Sales Executive
Condition Zebra
12.2022 - 11.2023
- Responsible for driving revenue growth and expanding market share for company services.
- Managed over 80 customer calls per day.
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies
- Provided great customer service, leading to a high rate of repeat business and client recommendations.
IT Support Manager
ADEK Corporation
05.2019 - 04.2021
- Responsible for overseeing IT support team and ensuring smooth IT services and support operations.
- Accomplished multiple tasks within established timeframes
- Installed, configured, tested and maintained operating systems, application software, and system management tools
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues
Computer Maintenance Manager
ADEK Corporation
10.2018 - 04.2019
- Responsible for overseeing maintenance and upkeep of computer systems and related equipment.
- Trained end-users on proper usage of hardware and software applications, reducing helpdesk calls significantly
- Stayed current with industry trends in computer maintenance technologies, sharing knowledge with colleagues to foster continuous improvement
- Reduced downtime for users by efficiently diagnosing and resolving technical problems
Education
Master of Science - Engineering Business Management
Multimedia University
Cyberjaya, Malaysia 06.2022 - 05.2024
Bachelor of Science - Computer Science
University Nongo Conakry
Conakry Guinea 10.2014 - 06.2018
High School Diploma -
ELOUK
Conakry Guinea 10.2010 - 07.2014
Skills
Network Administration
Outlook
Microsoft Excel
Microsoft Powerpoint
Microsoft Word & Google Docs
Problem Solving
Help Desk Support
Customer Service
Customer Support
Communication Skill
Sales/ Marketing
Computer Maintenance
Network Administration
Languages
English
Proficient
C2
French
Proficient
C2
Certification
Certificate of initialization in computer networks at HUAWEI - CONAKRY, August 2016
Timeline
Customer Service Representative
Global BC
12.2023 - 2 2024
Sales Executive
Condition Zebra
12.2022 - 11.2023
Master of Science - Engineering Business Management
Multimedia University
06.2022 - 05.2024
IT Support Manager
ADEK Corporation
05.2019 - 04.2021
Computer Maintenance Manager
ADEK Corporation
10.2018 - 04.2019
Bachelor of Science - Computer Science
University Nongo Conakry
10.2014 - 06.2018
High School Diploma -
ELOUK
10.2010 - 07.2014