FLORENCE NDIKO MWAURA

I am a skilled Human Resources and customer service professional with experience in administering a range of human resources programs, providing strategic and operational human resources development and managing cross-functional teams that deliver results. Excellent recruitment skills, people management, interpersonal, negotiation, conflict management and problem-solving, communication, and presentation skills. Front Office Management; expertise in maintaining office services by organizing office operations and procedures, controlling correspondence and designing filing , document retrieval systems, records and database management. Ability to manage, organize, plan, implement work assignments, juggle competing demands and work under pressure of frequent and tight deadlines. Ability to handle sensitive and confidential information with a high level of accuracy in a deadline-driven office environment. Ability to prioritize and organize work independently, meet deadlines, and work under pressure with high levels of accuracy and integrity in a fast-paced environment. Proficient in Microsoft applications (Ms Office Applications). Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

I am currently based in Kuala Lumpur Malaysia and would love to work for your company. I will be a great addition to your team and would thrive best in customer service industry as I am fluent in English.