Fitry Bin Dollah
Kuching, Sarawak,Malaysia
Summary
Dedicated Banking supervisor with a progressive background in Operations as Executive Officer and all aspects of clients relations.
Recognized by management and customers for prompt service, solving banking issues in courteous and helpful manner, pleasant personality and making customers feel comfortable and attended to.
Assists customer with applications and forms and review for accuracy avoiding delays in processing.
Develop and manage systems for organizing and storing digital and physical information.
Maintain records management policies, including classification, retention, and disposal schedules
Consistenly receive outstanding performance evaluation rating.
Overview
13
13
years of professional experience
Work History
Executive Officer/Customer Service Officer
CIMB Bank Berhad
Kuching, Malaysia
08.2015 - Current
- Educated and guided customers through product use, providing real-time instruction and support.
- Identified and cultivated relationships with prospects to promote product lines and solutions.
- Raised customer satisfaction, helping to build loyal relationships for improved profit growth.
- Receive, verify, and secure incoming cash and cash equivalents (cheques, vouchers, etc.)
- Manage and monitor daily cash levels to ensure sufficient availability for operations
- Maintain accurate cash records, logs, and reconcile cash balances daily
- Safeguard the cash vault or cash drawer and ensure only authorized personnel have access
Front Desk Receptionist
UITM Kota Samarahan
Kuching, Malaysia
01.2012 - 12.2014
- Greet and welcome students, parents, staff, and visitors in a professional and friendly manner
- Answer incoming calls, direct them appropriately, take messages, or respond to inquiries
- Maintain the front desk area in a neat and presentable manner
- Manage student attendance records and assist with daily sign-ins/outs
- Schedule appointments and maintain calendars for school administrators or counselors
- Assist with general administrative duties such as filing, photocopying, printing, and data entry
- Distribute incoming mail and packages; prepare outgoing correspondence
- Maintain records of visitors and issue visitor passes when required
Education
Diploma of Higher Education - Diploma In Information Management
Universiti Teknologi Mara (UITM)
Kota Samarahan, SarawakSkills
- Communication
- Data entry
- Supervision and leadership
- Customer service
- Excellent attention to detail and numerical accuracy
- Ability to manage confidential data with integrity
- Excellent attention to detail and numerical accuracy
- Ability to manage confidential data with integrity
- Information Security Awareness
Languages
English, Malay
First Language
Timeline
Executive Officer/Customer Service Officer
CIMB Bank Berhad
08.2015 - Current
Front Desk Receptionist
UITM Kota Samarahan
01.2012 - 12.2014
Diploma of Higher Education - Diploma In Information Management
Universiti Teknologi Mara (UITM)