FITRIANI DAHLAN
SERI KEMBANGAN
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.
Overview
6
6
years of professional experience
Work History
Restaurant General Manager
KFC Shell Pinggiran
12.2021 - Current
- Streamlined operational processes to improve overall efficiency without compromising service or product quality
- Ensured compliance with all health department regulations as well as company policies and procedures
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Assistant Manager
KFC Shell Pinggiran
03.2018 - 11.2021
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
Education
Bachelor of Food Science And Technology -
University Putra Malaysia (UPM)
Serdang, SelangorSkills
Health Code Compliance
Activities
- 2018, Assistant Manager Meeting (ARM) Meeting @ Sunway Tambun
- 2016, Seminar of Food Safety for MeSTI Program (MOH)
- 2015, Food Safety and Food Handling Workshop (Collaboration of PKKM and UPM)
References
- Miss Nurul Huda Fauzi, Area Coach, QSR Stores SDN BHD, Petaling Jaya, Selangor Darul Ehsan, 46200, +60192874581, nurulhuda.fauzi@qsrbrands.com.my
- Dr. Maimunah Sanny, Senior Lecturer, Food Safety Research Centre (FOSREC), Faculty of Food Science and Technology, Universiti Putra Malaysia, Serdang, Selangor Darul Ehsan, 43400, +603 8946 8375, s_maimunah@upm.edu.my
Timeline
Restaurant General Manager
KFC Shell Pinggiran
12.2021 - Current
Assistant Manager
KFC Shell Pinggiran
03.2018 - 11.2021
Bachelor of Food Science And Technology -
University Putra Malaysia (UPM)
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