Firman Ghazali
Trainer & Operation Leader
Subang Jaya,Selangor
Summary
Result-oriented Trainer and Operation leader experienced in aspects of all departments under operation management. Top-notch work ethic and analytical skills. Excellent level of commercial awareness, capable of building and maintaining relationships with internal and external clients. Offering more than 4 years of experience in Food and Beverages industry.
Overview
2
2
Languages
1
1
year of post-secondary education
4
4
years of professional experience
2
2
Certificates
Work History
Trainer & Operation Leader
ABC Cooking Studio Malaysia Sdn Bhd
Mid Valley City, Kuala Lumpur
01.2020 - Current
- Oversaw all major internal and external projects, focus on cost reduction.
- Responsible for creating, improving and developing strategies to increase fill rate of lessons.
- Conduct successful quality, skills and team training for all employees.
- Diagnosed problems on operation and maintenance and implement new solutions.
Trainer
ABC Cooking Studio Malaysia Sdn Bhd
Mid Valley City, Kuala Lumpur
01.2018 - 01.2020
- Develop manual for employees to support structured lessons.
- Present strategic selling point to expand customer base and ensure it's strong presence.
- Conduct successful quality and skills training for all employees.
- Eliminate process gaps by implementing new methods of standardized training.
Studio Consultant
ABC Cooking Studio Malaysia Sdn Bhd
The Pavillion, Kuala Lumpur
01.2017 - 01.2018
- Proactively initiate and engage customer on relationship building.
- Conduct lessons professionally and guide customer in process.
- Serves customer by selling products and meeting customer needs.
- Services existing member and establishes new member by calling on potential sales outlets and other trade factors.
Education
Diplôme De Cuisine - Culinary Arts
Le Cordon Bleu Malaysia
Sunway University 10.2015 - 06.2016
Skills
Microsoft Excel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Knowledge is power but only wisdom is liberty
Will Durant
Accomplishments
- Achieved Top 1 Worldwide Best Studio in 2019 representing Malaysia.
- Involved in launching new overseas branches located in Indonesia, Jakarta.
- Continuously conducted local and overseas training consisted of more than 30 staff members.
- Successfully accomplished projects involving our main corporate partner, Panasonic Malaysia on 3 new products in Southeast Asia. Project job scope involving talent, recipe development and managing production team.
Certification
Top 1 Worldwide Best Studio
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