FIRDAUS NEILAN BIN BOADER
Ampang
Summary
Experienced customer experience officer with a strong background in delivering exceptional service and fostering effective working relationships. Demonstrates expertise in written communication, conflict resolution, and safety compliance while excelling in process improvement and regulatory adherence. Additionally, a skilled performing artist and choreographer with a proven track record of representing Malaysia in prestigious events, choreographing performances, and teaching adaptive dance classes. Adept at artistic collaboration, cultural understanding, and choreographic memory, with a career goal to leverage diverse skills to drive excellence in customer engagement and creative industries. Motivated professional demonstrating strengths in interpersonal communication and teamwork. Adapts quickly to changing demands and diverse environments, contributing positively to team dynamics. Committed to delivering exceptional service and fostering a customer-centric culture.
Overview
2027
2027
years of professional experience
Work History
Customer Experience Officer
Malaysia Airports Holding Berhad
Selangor, Malaysia
07.2021 - Current
- Engaged with customers to better understand needs and deliver excellent service.
- Built and maintained courteous and effective working relationships.
- Handled customer concerns and escalated major issues to supervisor.
- Prepared range of written communications, documents and reports.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Developed excellent working knowledge of industry trends and improvements in processes.
Performing Artists / Choreographer
Freelance
Kuala lumpur
- Worked closely with choreographers to perfect performance of dance moves.
- Choreographed step and moves sequences for dancers.
- Taught dance classes, adapting classes to students abilities and interests.
- Prepared choreography for individual and group performances.
- Representing Malaysia in various kind of prestige events and dance competition
- Backup artists, talent for commercials and music videos
- Does modelling and events
Education
Diploma of Higher Education - Perfoming Arts (Dance)
Sultan Idris Education University
Tanjong Malim, 0801-2017
Skills
- Written communication
- Conflict resolution
- Team collaboration
- Dance choreography
- Performance training
- Adaptive teaching
- Safety compliance
- Process improvement
- Artistic collaboration
- Cultural understanding
- Choreographic memory
Timeline
Customer Experience Officer
Malaysia Airports Holding Berhad
07.2021 - Current
Performing Artists / Choreographer
Freelance
Diploma of Higher Education - Perfoming Arts (Dance)
Sultan Idris Education University