Summary
Overview
Work History
Education
Skills
Football
Timeline
Generic

Firdaus Masri

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

11
11
years of professional experience

Work History

Assistant Head Coach

Nike Factory Outlet
03.2021 - Current


  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.

Head Coach

Nike Factory Outlet
10.2018 - 03.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.

Coach

Nike Factory Outlet
12.2017 - 09.2018
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Coach

Nike Factory Outlet
03.2017 - 12.2017
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Lead

Nike Factory Outlet
06.2015 - 03.2017
  • Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
  • Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.

Athlete

Nike Factory Outlet
04.2014 - 06.2015
  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries promptly.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

High School Diploma -

University Industry Selangor
Kuala Selangor, Selangor, Malaysia
04.2001 -

Skills

    Stock management

    Store organization

    Customer service

    Store operations

    Problem-solving

    Loss prevention

    Staff supervision

Football

I'm a big fan of Liverpool Football Club

Timeline

Assistant Head Coach

Nike Factory Outlet
03.2021 - Current

Head Coach

Nike Factory Outlet
10.2018 - 03.2021

Coach

Nike Factory Outlet
12.2017 - 09.2018

Coach

Nike Factory Outlet
03.2017 - 12.2017

Lead

Nike Factory Outlet
06.2015 - 03.2017

Athlete

Nike Factory Outlet
04.2014 - 06.2015

High School Diploma -

University Industry Selangor
04.2001 -

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Firdaus Masri