FIRDAUS AWALUDIN
Kuala Lumpur
Summary
Multitalented Marketing Professional experienced in enhancing brand awareness and customer engagement. Delivered exceptional customer service and effectively resolved complaints through strong communication and creative problem-solving. Focused on leveraging adaptability and teamwork to support business growth and maintain consistent service standards.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Supervisor Cashiering
Village Grocer
08.2026 - Current
- Acted as cashier to expedite customer transactions.
- Processed cash transactions efficiently at checkout.
- Counted float money to ensure safe handling of RM20,000.
- Provided customer service to enhance shopping experience and satisfaction.
- Acknowledge refund when customers feel bad about their items.
- Recorded data and generated reports for daily sales updates.
Social Media Coordinator
Cafesaurus - Great Eastern Mall
10.2025 - 02.2026
- Monitored social media and promoted Cafe events through Instagram and TikTok, increasing engagement.
- Developed social media content for company events, focusing on engagement across platforms.
- Enhanced copywriting and image editing skills to improve engagement for events.
- Designed a promotional poster for the company's Halloween event to enhance visibility.
- Researched and stayed informed about Cafesaurus activities to support event planning.
Part -Time Crew
Secret Recipe Cake and Cafe Sdn. Bhd - PWTC
02.2025 - 03.2025
- Facilitated customer orders at counter, ensuring satisfaction and prompt service
- Welcoming customers and greeting them
- Processed payments accurately and efficiently at cashier
- Supported barista in preparing beverages according to customer preferences
- Cleared and cleaned tables promptly after customers finished dining
- Executed thorough cleaning of outlet at closing, maintaining hygiene standards
Retail Part-Time
Watson's - Bukit Bintang
02.2024 - 03.2024
- Assisted customers in selecting suitable products for various skin types, enhancing their shopping experience.
- Guided customers in finding appropriate products for their skin type, ensuring satisfaction.
- Provided tailored customer service to enhance shopping experiences.
- Welcomed customers at entry and exit, fostering a friendly store atmosphere.
- Trained in cash handling procedures at the point of sale.
Assistant Supervisor
Secret Recipe Cake and Cafe Sdn. Bhd - Lalaport
01.2023 - 06.2023
- Executed opening and closing procedures for outlet, facilitating seamless daily operations.
- Monitoring the flow of stock, wastages and sales of the outlet.
- Ordering stock precisely from HQ.
- Calculating the stock that was sold yesterday.
- Calculate the sales and do some comparisons today and last year of the same date.
- Handled a POS system and cashier.
- Bank in the sales every day and send the report and receipts to HQ groups.
- Processed payroll efficiently for staff to ensure timely payments.
- Served customers with a focus on satisfaction, maintaining a complaint-free environment.
- Cut and sold cakes during busy hours, ensuring timely service to meet customer demand.
- Decorated whole cakes with intricate designs to attract customers.
- Crafted latte art for hot coffee to improve customer enjoyment.
- Acquired skills in pie and tart baking to expand menu offerings.
Part-Time Crew
Mc Donald's - Bukit Bintang
09.2018 - 04.2019
- Served customers and delivered food while multitasking efficiently.
- Handling a cashier and taking an order for the people who cannot order at the kiosk.
- Packed food items efficiently for customer orders. and preparing a food while doing a multitasking job at one time.
- Communicated effectively with team members and customers.
- Cleaned tables promptly after customers finished dining., chairs, floor and throw their wastes after customers finished their foods.
- Arranged tables and chairs to optimise seating layout. and chairs accordingly.
- Managed punctuality to ensure reliable attendance.
Education
Bachelor - Business Marketing and Business Administration
UITM PUNCAK ALAM
Puncak Alam01-2026
Diploma - Business Administration and Management
UITM REMBAU
Negeri Sembilan01-2021
Skills
- Cash handling
- Customer service
- Inventory Management
- Stock Counting
- Sales reporting
- Operational Efficiency
- Teamwork
- Project Management
- Performance Management
- Team leadership
- Workflow analysis
- Sales Analytics
- Teamwork
- Effective Communication
- Attention to Detail
- Problem analysis
- Decision making
- Active listening
- Time Management
- Leadership
- Staff Training
- Computer literacy
- Active listening
- Computer literacy
LANGUAGES
English (Good)
Malay (Fluent)
Accomplishments
- Be a project manager and create an online event "Talk it Out" with a counsellor via Google Meet.
- Be a Social Media Manager by helping SME business to improve their sales at Puncak Alam.
- Visiting an Orphanage House by helping them throung cleaning and funding the money for them.
Timeline
Supervisor Cashiering
Village Grocer
08.2026 - Current
Social Media Coordinator
Cafesaurus - Great Eastern Mall
10.2025 - 02.2026
Part -Time Crew
Secret Recipe Cake and Cafe Sdn. Bhd - PWTC
02.2025 - 03.2025
Retail Part-Time
Watson's - Bukit Bintang
02.2024 - 03.2024
Assistant Supervisor
Secret Recipe Cake and Cafe Sdn. Bhd - Lalaport
01.2023 - 06.2023
Part-Time Crew
Mc Donald's - Bukit Bintang
09.2018 - 04.2019
Bachelor - Business Marketing and Business Administration
UITM PUNCAK ALAM
Diploma - Business Administration and Management
UITM REMBAU