Fiqri Abdul Rahman
Student
Johor
Summary
As a full-time bachelor's student majoring in Business Administration with a focus on Management and Entrepreneurship, I demonstrate independence and commitment in my approach to professional endeavors. My communication skills are excellent, and I am meticulous in my work, ensuring accuracy and attention to detail. Furthermore, I have a knack for quick learning, allowing me to adapt swiftly to new challenges and opportunities.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Waiter
Segamat Steven Kopitiam
1 2018 - 6 2018
- In charge of taking orders, delivering food and beverage, handling cash registers, ensuring cleanliness and serving customer's requests
- As a waiter, I did not only limit myself to my own job scope but also learn skills in another area such as bartending and kitchen
- I also help to manage the restaurant during busy nights.
Customer Service Representative
Aegis BPO
08.2021 - 02.2022
- Assisting caller on various matters ranging from unable to log in to small offenses
- Within the first 3 months, I have been asked to assist any new agents who recently join the company on matters they are yet to understand
- When working as an operator, it helps me to sharpen my skills when talking to people from various background and help to develop my quick-thinking skills.
Customer Service Assistant
Aeon Permas Jaya
04.2019 - 06.2019
- Assisting customers with their issues or requests such as returning a purchased item and redeeming their member's card point for vouchers and gifts
- In addition, I also assist in purchasing merchandise that did not include in the store such as alcohol
- I also handle opening and closing.
Education
Diploma in culinary arts - Culinary Arts
Food Institute of Malaysia
Kelana Jaya 01.2018 - 04.2020
BBA - Management And Entrepreneurship
Unikl Business School
Kuala Lumpur, Malaysia 04.2001 -
Skills
People Management
Customer's Relation
Communication
Time Management
Data Collection
Team Work
Data Entry
Customer Service
Active Listening
Product Knowledge
Call Management
Languages
English
Proficient
C2
Bahasa
Proficient
C2
Timeline
Customer Service Representative
Aegis BPO
08.2021 - 02.2022
Customer Service Assistant
Aeon Permas Jaya
04.2019 - 06.2019
Diploma in culinary arts - Culinary Arts
Food Institute of Malaysia
01.2018 - 04.2020
BBA - Management And Entrepreneurship
Unikl Business School
04.2001 -
Waiter
Segamat Steven Kopitiam
1 2018 - 6 2018