Fiona Foong Swee Kee
Community Business Manager
Teluk Intan
Summary
Driven banking professional with over four years of experience in SME banking and business development. Expertise in promoting financial products, fostering client relationships, and achieving sales targets through strategic cross-selling. Committed to understanding customer needs and delivering tailored financial solutions.
Overview
6
6
years of professional experience
5
5
Languages
Work History
Community Business Manager
Hong Leong Bank Berhad
03.2024 - Current
- Manage and promote SME banking products to new and existing customers.
- Build and maintain good relationships with business clients and business partners.
- Handle existing and new customer enquiries and provide suitable financial solutions based on clients’ business needs.
- Prepare and follow up on loan applications and related documentation.
- Perform cross-selling of banking products and services such as credit cards, insurance, deposits and loans.
- Ensure proper customer service and support throughout the application process.
Business Development Manager
RHB Bank Berhad
03.2023 - 01.2024
- Contacting new and existing clients via email, phone, social media etc Facebook, instagram to promote about new SME (Small Medium Enterprise) loan product packaged launched by the company etc. Overdraft, Term loan, Equipment Hire purchase, Trade facilities, property loan and others.
- Evaluate, propose and execute applications from clients and follow up on documentations.
- Develop and maintain good business relationship with existing or prospective developers, law firms, valuer, customers and others.
- Able to cross-selling bank products and services for the new and existing customers such as - credit cards, insurance, merchants, Deposit, personal loan, Housing loans and other products.
SME Associate
Alliance Bank Malaysia Berhad
06.2021 - 01.2023
- Promote SME (Small Medium Enterprise ) Loan Product Packages launched by the company etc. SME PBF, SME PG, TRF, Trade Facilities, EHP and others to new and existing customers.
- To assist clients with various questions and concerns related to their accounts and bank products.
- Provide cross-selling bank products and services for new and existing customers like cross-selling bank products- credit cards, insurance, merchants, Deposit, personal loan, Housing loans and other products.
- Developed and retained customer relationships by maintaining a regular follow-up process and building rapport with each customer.
- Able to build rapport with developers, law firms and valuers.
- Contact new and existing customers via mail and phone to establish rapport and set up meetings.
- Able to maintain record of each transaction and ensure all documentations and paperwork was in place and within compliance.
Business Development Executive
Maybank Banking Berhad
10.2020 - 03.2021
- Make a cold call to existing & new clients to promote and update the banking products etc.new business loans, credit cards, insurance.
- Build strong relationships with existing&new clients and develop new business opportunities.
- Provide after-sales service to clients.
- Handle customer enquiries, customer visits, negotiation and follow-up action. Prepare business proposal & other documents after site visit customers.
- Provide cross-selling bank products and services for existing&new clients
- Walk-in provides cross-selling bank products credit cards, insurance, merchants, QR Pay and other products to new customers.
Education
Bachelor Of Marketing -
Universiti Tunku Abdul Rahman (UTAR)
Kampar, Perak05-2020
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Adobe Photoshop CS6
Accomplishments
- Successfully increased sales and customer base by 15% at recent Hong Leong Bank Berhad
- Archived with 70% target for the pass 3 months at recently company- RHB Bank Berhad.
- Achieved with 100% target to recruit QRPAY (E-WALLET) for the past 6 months at the previous company- Maybank Berhad.
- Successfully increase sale by 20% for the past few years at the previous company -Lam Lee Shoe Centre.
- Elected Committee of Librarian 2015.
- Elected Vice Chairperson volleyball club 2015 Won First Place in the 2015 Volleyball competition.
- Won First Place in the 2015 Volleyball competition.
Interests
Drawing, Playing Badminton, Attending Event, shows and exhibitions, Computing
Timeline
Community Business Manager
Hong Leong Bank Berhad
03.2024 - Current
Business Development Manager
RHB Bank Berhad
03.2023 - 01.2024
SME Associate
Alliance Bank Malaysia Berhad
06.2021 - 01.2023
Business Development Executive
Maybank Banking Berhad
10.2020 - 03.2021
Bachelor Of Marketing -
Universiti Tunku Abdul Rahman (UTAR)