FION LIM
Social Media ,Sales Marketing
Malacca, Melaka
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
13
13
years of professional experience
4
4
Languages
Work History
General Manager
Tetap Media Marketing Sdn Bhd
12.2023 - Current
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Manager
Tetap Jaya Marketing
06.2021 - 12.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed and motivated employees to be productive and engaged in work.
- Onboarded new employees with training and new hire documentation.
Online Customer Service Representative
Siew Tin's Nyonya Kitchen
02.2020 - 06.2021
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered services to customer locations within specific timeframes.
Sales Executive
Sw Hardward (m) Sdn Bhd
10.2017 - 05.2018
- Analyzed past sales data and team performance to develop realistic sales goals.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Administrative Executive
Wtw Avenue Sdn Bhd
02.2011 - 11.2016
- Screened personal and business calls and directed to appropriate party.
- Collected data, input records, and protected electronic files.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
Skills
Sales expertise
Verbal and written communication
Project Planning
Team training and development
Team building
sleep well eat well
Life is short ,so why not live every day happily ?
Timeline
General Manager
Tetap Media Marketing Sdn Bhd
12.2023 - Current
Manager
Tetap Jaya Marketing
06.2021 - 12.2023
Online Customer Service Representative
Siew Tin's Nyonya Kitchen
02.2020 - 06.2021
Sales Executive
Sw Hardward (m) Sdn Bhd
10.2017 - 05.2018
Administrative Executive
Wtw Avenue Sdn Bhd
02.2011 - 11.2016