FILICIA KAIE ANAK AUGUSTINE
LUTONG MIRI
Summary
Experienced in providing top-notch customer service, maintaining store presentation, and handling transactions with accuracy. Quick to learn new systems, always looking to improve processes, and enjoying working in fast-paced environments. Friendly, approachable, and committed to creating positive shopping experiences for customers.
Overview
2
2
Languages
1
1
year of professional experience
Work History
Retail Associate
MR DIY
Miri, SENADIN
09.2025 - 09.2026
- Met sales targets through proactive promotion and excellent customer service.
- Resolved customer complaints with professionalism, providing satisfactory solutions to retain loyalty.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Processed cash and card payments, ensuring transactions were completed securely.
- Handled customer returns, refunds and exchanges at customer service desk.
- Organized front-end and window displays, applying merchandising standards to enhance shopping experiences.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
- Maintained a clean and safe shopping environment, adhering to health and safety guidelines.
Education
SIJIL TINGGI PERSEKOLAHAN MALAYSIA ( STPM )
SMK LUAR BANDAR MIRI
01-2025
MALAYSIAN UNIVERSITY ENGLISH TEST ( MUET )
SMK LUAR BANDAR MIRI
01-2024
SIJIL PELAJARAN MALAYSIA ( SPM )
SMK LUAR BANDAR MIRI
01-2023
Skills
- Customer service
- Sales persuasion
- Cash handling
- Product knowledge
- Visual merchandising
- Sales reporting
- Office software proficiency
- Communication skills
Languages
Iban, Malay
First Language
English
Upper Intermediate
B2
Timeline
Retail Associate
MR DIY
09.2025 - 09.2026
SIJIL TINGGI PERSEKOLAHAN MALAYSIA ( STPM )
SMK LUAR BANDAR MIRI
MALAYSIAN UNIVERSITY ENGLISH TEST ( MUET )
SMK LUAR BANDAR MIRI
SIJIL PELAJARAN MALAYSIA ( SPM )
SMK LUAR BANDAR MIRI