FIKRI SYAHIRAN MOHD TAHIR
ADMIN/HUMAN RESOURCE
KUALA LUMPUR
Summary
Highly motivated and adaptable professional with a strong desire for continuous learning and improvement. Possesses excellent problem-solving abilities, quick adaptability to new environments, and strong communication skills. A dedicated team player and active listener with a customer-focused approach to service excellence.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
ADMIN/CLAIM OFFICER
Global Mesra Holdings Sdn Bhd
02.2024 - Current
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Manage and organize all claims for goods assigned to specific clinics and hospitals.
- Double-check invoices to ensure completeness.
Customer Service Call Center
AKPK (Agensi Kaunseling & Pengurusan Kredit)
03.2022 - 12.2024
- Achieved high first-call resolution rates by providing accurate information and solutions to customers'' concerns.
- Followed up on open cases, ensuring timely resolution and customer satisfaction throughout the process.
- Maintained thorough knowledge of company products, services, and policies to provide consistent support across all calls.
- Reduced average call handling time through active listening, empathy, and effective problem-solving skills.
- Participated in regular team meetings to discuss performance metrics, share insights, and foster a collaborative work environment.
- Recognized as a top performer among peers due to consistently exceeding expectations for call quality and customer satisfaction scores.
CASHIER
KEDAI USTAZ
01.2022 - 03.2022
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Education
BACHELOR OF DEVELOPMENT MANAGEMENT (HONS) - DEVELOPMENT MANAGEMENT
UNIVERSITI UTARA MALAYSIA
Sintok, Kedah, Malaysia 01.2017 - 01.2021
DIPLOMA IN HUMAN RESOURCE MANAGEMENT - Human Resources Management
KOLEJ UNIVERSITI POLY-TECH MARA
Kuala Lumpur, Malaysia 01.2016 - 12.2016
Skills
Team collaboration
Problem-solving abilities
Attention to detail
Adaptability and flexibility
Organizational skills
Interpersonal skills
Effective communication
Extra-Curricular Activities
PARTICIPANT, Malaysia Got Talent 2019- Superstar of Malaysia, 10/12/19 PARTICIPANT, Malaysia Youth Entrepreneur Program, 12/08/19
Timeline
ADMIN/CLAIM OFFICER
Global Mesra Holdings Sdn Bhd
02.2024 - Current
Customer Service Call Center
AKPK (Agensi Kaunseling & Pengurusan Kredit)
03.2022 - 12.2024
CASHIER
KEDAI USTAZ
01.2022 - 03.2022
BACHELOR OF DEVELOPMENT MANAGEMENT (HONS) - DEVELOPMENT MANAGEMENT
UNIVERSITI UTARA MALAYSIA
01.2017 - 01.2021
DIPLOMA IN HUMAN RESOURCE MANAGEMENT - Human Resources Management
KOLEJ UNIVERSITI POLY-TECH MARA
01.2016 - 12.2016
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