Summary
Work History
Education
Skills
Languages
Languages
Timeline
Generic
Syafrina Binti Mahassan

Syafrina Binti Mahassan

Kuching, Sarawak

Summary

Dedicated Banking supervisor with a progressive background in Operations as Executive Officer and all aspects of clients relations.

Recognized by management and customers for prompt service, solving banking issues in courteous and helpful manner, pleasant personality and making customers feel comfortable and attended to.

Assists customer with applications and forms and review for accuracy avoiding delays in processing.

Consistenly receive outstanding performance evaluation rating.

Work History

Front Customer Service

Samsung
Kuching
12.2014 - 12.2014
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed inventory and supplies to ensure materials were available when needed.

Executive Officer/Customer Service Officer

CIMB Bank Berhad
Kuching
08.2015 - I currently work here
  • Educated and guided customers through product use, providing real-time instruction and support.
  • Identified and cultivated relationships with prospects to promote product lines and solutions.
  • Raised customer satisfaction, helping to build loyal relationships for improved profit growth.
  • To assist with salary account opening for payroll
  • Maintain Employee Payrol records in HR
  • Ensure the data is mapped to the correct employees before the next payroll cycle

Education

Diploma of Higher Education - Diploma In Banking

Universiti Teknologi Mara (UITM)
Kota Samarahan, Sarawak

Certificate of Higher Education - Economic

Sijil Tinggi Prasekolah Malaysia
St. Joseph High School

Skills

  • Communication
  • Data entry
  • Supervision and leadership
  • Customer service
  • Excellent attention to detail and numerical accuracy
  • Ability to manage confidential data with integrity

Languages

5,C1

Languages

English
Beginner
A1
Malay
Beginner
A1

Timeline

Executive Officer/Customer Service Officer

CIMB Bank Berhad
08.2015 - I currently work here

Front Customer Service

Samsung
12.2014 - 12.2014

Diploma of Higher Education - Diploma In Banking

Universiti Teknologi Mara (UITM)

Certificate of Higher Education - Economic

Sijil Tinggi Prasekolah Malaysia

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Syafrina Binti Mahassan