Fifi Nazua Idris
Semenyih
Summary
Results-driven Team Leader with expertise in managing custody services and transaction processing. Directs daily operations to ensure compliance with KYC/AML regulations and oversees accurate reporting. Cultivates team development through effective delegation and training, enhancing overall performance.
Overview
1
1
Language
13
13
years of professional experience
Work History
Team Leader - Settlement Team
Standard Chartered Global Business Services
11.2022 - Current
- Responsible for managing the custody services offering,comprising of client services management,transaction processing,system maintenance, reporting and operational risk reporting.
- Effectively lead,manage and process custody transactions( safekeeping,transfer,reconciliation,billing) on a daily basis and escalate any exception which requires immediate resolution.
- Engaged with counterparty outsourcing partners to streamline processes.
- Resolved complex customer enquiries, disputes, and complaints to enhance client satisfaction.
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Led the customer service team, enforced company policies, answered co-workers' questions and trained new staff.
- Investigated issues impacting operations and service delivery, identifying root causes and recommending corrective actions through detailed reports.
- Directed daily operations of settlement trade business, adapting to changing demands to achieve objectives consistently.
- Monitor the availability of instrument stock also workflow movement for all orders (deliver receipt) which to be settled on or before the settlement trade.
- Ensure adherence on an ongoing basis to all requirement of KYC/AML/ sanction regulation as may be issued from time to time.
- Participated in all testing and business continuity planning activities to ensure preparedness.
Senior Global Officer - Message control Team
Standard Chartered Global Business Services
10.2017 - 10.2022
- Prepared detailed reports for senior management, outlining operational performance and strategic recommendations.
- Ensured adherence to country and hub operation policies in area responsibility.
- Responsible in handling transaction message process through input commands by repairing all the queue in all Asia country ( Malaysia,singapore, China, Hongkong, Vietnam and Philippine ).
- Performing posting entries payment through EBBS system along with reconciliation.
- Prepared detailed reports on daily activities, incidents, and investigations, maintaining accurate records for legal proceedings.
- Perform pre matching and missing instruction trade
Opperation Officer - Billing and Invoicing
Standard Chartered Global Business Services
06.2015 - 10.2017
- Managed billing and invoicing for legal services, maintaining accurate financial records for client cases.
- Oversaw billing and invoicing processes, improving accuracy and reducing instances of late payments.
- Assisted in the preparation of billing and invoicing, accurately recording time spent on cases.
- Responsible to prepare billing and invoicing for country Malaysia, Hong Kong and China with different fee agreement.
- Performing reconciliation for Nostro,Suspend and Sundry account.
- Ensure to follow up stakeholder to remain informed client on outstanding bill.
- Perform billing monthly payment using EBBS system along with reconciliation.
Sales Executive
Easy by RHB Bank
02.2014 - 08.2014
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Achieved company targets by implementing successful sales strategies.
- Processing account opening and new application ASB and Personal Loan.
- Created customer awareness of goods, services and special promotions with creative advertising strategies.
- Evaluated market research outcomes for improved advertising strategy.
Education
Bachelor of Business Administration - Marketing
Universiti Teknologi MARA
Shah Alam01-2014
Malaysian certificate education - Sijil Pelajaran Malaysia
Sekolah Sukan Zaba
Negeri Sembilan01-2007
Diploma of Higher Education - Business Studies
Kolej Poly Tech Mara
Bandar Baru BangiSkills
- Client services management
- Transaction processing
- Reporting accuracy
- Staff training
- Team leadership
- Operational risk management
- Team building coordination
- Team supervision
- Proficiency in Microsoft Office ( Word, Excel, PowerPoint)
- Able to read swift message
- Experience in securities services ie client onboarding, securities trade/clear/settlement
Languages
English
Upper Intermediate
B2
References
Name : Wan Yue Chuen
Positin : Billing and Invoicing Manager
Mobile No : 012-8806411
Email : wan.yuechuen@sc.com
Name : Sugasini Tanigajalam
Position : Settlement Manager
Mobile No : 012-4023212
Email : Sugasini.tanigajalam@sc.com
Timeline
Team Leader - Settlement Team
Standard Chartered Global Business Services
11.2022 - Current
Senior Global Officer - Message control Team
Standard Chartered Global Business Services
10.2017 - 10.2022
Opperation Officer - Billing and Invoicing
Standard Chartered Global Business Services
06.2015 - 10.2017
Sales Executive
Easy by RHB Bank
02.2014 - 08.2014
Bachelor of Business Administration - Marketing
Universiti Teknologi MARA
Malaysian certificate education - Sijil Pelajaran Malaysia
Sekolah Sukan Zaba
Diploma of Higher Education - Business Studies
Kolej Poly Tech Mara