FIFI ARIENI BINTI AZWIRSAH
Customer Service Officer
Ampang, Selangor
Summary
Bringing up personality as passionate and smart-working person. Experienced great teamwork, problem solving with strong time management skills. Eager to learn new things and able to work under pressure with minimum supervision.
Overview
19
19
years of professional experience
2005
2005
years of post-secondary education
2
2
Languages
Work History
Customer Service Officer
Emajie Enterprise
06.2024 - 01.2025
- Handling customer requests and complaints on Whatsapp,Shopee,Tiktok and Lazada.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Receive and manage the return of products from the courier.
- Moderator for live host at Tiktok and Shopee platform.
- Handle unexpected situations during live sessions,cooperate with the live host to liver up the atmosphere,interact,reply comments and block restrictive words.
- Preparing the SWOT analysis of live host based on the live that has been ongoing.
- Handling Whatsapp Sales for Facebook Ad and Affiliate Program.
Front Office
The Loft Plaza Hotel
11.2022 - 03.2023
- Attending rooms booking and reservations made via online, telephonically and walk-in
- Assigning units and registering guest details in and out
- Liaise with housekeeping team to ensure all units ready to accommodate guests' needs
Online Business
Self Employed
01.2015 - 01.2022
- Managing sales, advertising and packaging activities
- Planning and administrating product promotions
- Planning for marketing strategies
Clerk
The New Straits Times Press (M) Berhad
06.2010 - 08.2014
- Key in media order, handling E-Fax SysteM and tearsheets
- Filing agency and direct order
- Responsible for color, black and white advertisement, supplement and pagination
- Filing daily newspaper and prepare monthly report
- Assisting on general clerical work from time to time
Finance Admin
Alfa Marketing
04.2009 - 05.2010
- Key-in daily purchase register and return
- Responsible to key-in bank-in slip and cheque
- Receive invoice from supplier and prepare cheque for payment
- Prepare monthly statement
- Key-in purchase return according to collection date by supplier
Admin Assistant
Worldwide Holdings Berhad
08.2007 - 02.2009
- Arrange meeting and handle interview session
- Responsible for stationary expenditure control
- Manage clerical and administration task
- Handling customer enquiries, feedback and complaint
Admin Assistant
Gemilang Management Development Consultant
12.2005 - 06.2007
- Attending incoming and outgoing calls
- Prepare and issue invoices
- Prepare documents and certificates for participants
- Responsible for clerical task as instructed by management
Education
Diploma - Administrative&Human Resources Management
Inpens International College
Shah Alam, Selangor, Malaysia08-2005
Technical&Professional Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Google Drive
Additional Information
- Last salary: RM2600.00
- Expected salary: RM2750.00 (negotiable)
- Immediately start
References
- Nurul Ashikin Binti Serion - 013 6810 429
(Human Resource Manager)
- Eisya Munira Binti Junaidi - 011 3997 3148
(Office Supervisor)
Timeline
Customer Service Officer
Emajie Enterprise
06.2024 - 01.2025
Front Office
The Loft Plaza Hotel
11.2022 - 03.2023
Online Business
Self Employed
01.2015 - 01.2022
Clerk
The New Straits Times Press (M) Berhad
06.2010 - 08.2014
Finance Admin
Alfa Marketing
04.2009 - 05.2010
Admin Assistant
Worldwide Holdings Berhad
08.2007 - 02.2009
Admin Assistant
Gemilang Management Development Consultant
12.2005 - 06.2007
Diploma - Administrative&Human Resources Management
Inpens International College
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