Fifa Sukhairi
Kuala Lumpur
Summary
Enthusiastic and articulate law student with a solid background in psychology, complemented by recent hands-on experience in retail customer service. Adept at engaging audiences, delivering compelling content, and fostering positive interactions. Seeking to bring my customer-centric approach and strong communication skills to a live hosting role on TikTok, where I can create captivating and relatable content for diverse audiences.
Overview
5
5
years of professional experience
Work History
Retail Assistant
Steve Madden IOI City Mall
03.2024 - 06.2024
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Paralegal
Akmar & Co.
06.2023 - 10.2023
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
Cinema Worker
GSC IOI Mall
02.2019 - 06.2019
- Managed inventory efficiently, ensuring adequate stock levels of food, beverages, and supplies at all times.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Handled customer inquiries professionally and knowledgeably, resolving issues promptly to maintain positive relationships with patrons.
- Collaborated with team members to maintain theater cleanliness during busy periods, resulting in higher guest satisfaction ratings.
Education
Bachelor of Law - Law
University of Malaya
Kuala Lumpur, Malaysia10.2025
Bachelor of Arts - Psychology
Ewha Womans University
Seoul, South Korea01.2023
Foundation in Law - Law
UiTM Centre of Foundation Studies Dengkil
Dengkil, Selangor, Malaysia07.2020
High School Diploma -
SMK Bukit Jalil
Kuala Lumpur, Malaysia11.2018
Skills
- Languages
- Excellent verbal communication and presentation
- In-depth understanding of human behavior and audience engagement
- Proven track record in delivering excellent customer service
- Strong conflict-resolution and problem-solving abilities
- Adaptability, quick thinking, and creative content creation
Hobbies
- Reading
- Singing
- Writing music
- Learning new languages
Languages
Malay
Native language
English
Proficient
C2
Korean
Advanced
C1
German
Upper intermediate
B2
Timeline
Retail Assistant
Steve Madden IOI City Mall
03.2024 - 06.2024
Paralegal
Akmar & Co.
06.2023 - 10.2023
Cinema Worker
GSC IOI Mall
02.2019 - 06.2019
Bachelor of Law - Law
University of Malaya
Bachelor of Arts - Psychology
Ewha Womans University
Foundation in Law - Law
UiTM Centre of Foundation Studies Dengkil
High School Diploma -
SMK Bukit Jalil
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