Accounting Software (Xero, SQL, Autocount)
Felicia Tham Su Ying
Accountant
Kuala Lumpur
Summary
During my employment, i was involved in different projects, such as -:
1. System implementation
2. Organize event
3. Sales booth event
4. Software training
5. Associates collaboration
Overview
11
11
years of professional experience
Work History
Customer Success Manager
Chia, Ka & Partners Plt
08.2022 - Current
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Created customer support strategies to increase customer retention.
- Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
Accounts Assistant
Chia, Ka & Partners Plt
07.2015 - 07.2022
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Supported the accounting team with month-end closing procedures, ensuring timely completion and accurate reporting.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Communicated regularly with customers regarding account questions and issues.
- Provided excellent customer service while handling various billing inquiries from clients, fostering strong client relationships.
- Assisted in the preparation of accurate financial reports for senior management decision making.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Accounting Clerk
Tarlia Enterprise Sdn Bhd
01.2014 - 04.2015
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Input high volume of monthly invoices with consistent accuracy.
Education
SPM -
Sijil Pelajaran Malaysia
Kota Kinabalu High School 04.2001 -
LCCI Diploma in Business Studies - Business Studies
LCCI
Home-based 06.2022 - 12.2013
Skills
Customer Service
Customer Account Management
Training and mentoring
CRM Software
Proficient in various kind of accounting software
MS Office
Onboarding and Orientation
Customer Relationship Management
Customer Relations
Financial Reporting
Payroll Management
Tax Compliance
Accounting solutions integration
Payroll
Software
SmartSheet
Microsoft 365
Languages
Chinese (Cantonese)
Native language
Chinese (Mandarin)
Proficient
C2
Malay
Advanced
C1
English
Advanced
C1
Timeline
Customer Success Manager
Chia, Ka & Partners Plt
08.2022 - Current
LCCI Diploma in Business Studies - Business Studies
LCCI
06.2022 - 12.2013
Accounts Assistant
Chia, Ka & Partners Plt
07.2015 - 07.2022
Accounting Clerk
Tarlia Enterprise Sdn Bhd
01.2014 - 04.2015
SPM -
Sijil Pelajaran Malaysia
04.2001 -
Similar Profiles
LYDIA WESTERLYDIA WESTER
Senior Account's Executive at Chia,Ka & Partners PltSenior Account's Executive at Chia,Ka & Partners Plt
Mohamad Ikromi Bin Mohd SofiMohamad Ikromi Bin Mohd Sofi
Auditor Assistant at AKH & Partners PLTAuditor Assistant at AKH & Partners PLT
Douglas DunnDouglas Dunn
Mental Health & Addictions Support Worker at Ka Puta Ka Ora Emerge AotearoaMental Health & Addictions Support Worker at Ka Puta Ka Ora Emerge Aotearoa