Felicia Low

HRBP

Compensations & Benefits

• Led the rewards strategies, policies and processes project in APAC to drive growth of people, business and impact for countries focusing on delivering competitive total programs that attract and motivate employees aligned to the business needs (i.e. Proposal of new employee compensation & benefits plan with budget allocation for 2023 onwards).
• Analyzed and monitored industry and external market compensation & benefits programs and developed long term plans that support business goals and objectives, are geographically appropriate and ensured internal equity and external competitiveness within APAC.
• Structured compensation and benefits according to market conditions and budget demands.
• Implemented new incentive scheme with better payout eligibility Globally.
• Launched of Corporate Travel Agency and credit payment policy and processes for APAC.
• Strategy and action plan in addressing inflation for long term sustainability (both employee and business/organization) in APAC.
• Harmonized and integrated of 4 different business entities compensations & benefits into one single structure across APAC.
• Job Framework - Partner with Mercer and successfully implemented new job grading, job structure, job family and salary range by function for APAC. Merged & realigned all job/role (approximately 80 roles with at least 4 different gradings/levels for each role) job grading in APAC post-merger.

Learning & Development

• Developed Sales Academy training program for commercial team across APAC.

Performance System

• Reviewed and reengineered APAC objectives setting form content/layout and workflow. Boost two-way communication and more user-friendly process of goal settings. Increased completion of goals setting via performance management system by 100% effective 2023.
• Re-engineered entire performance process to ensure more robust and complete version of annual performance cycle coverage.

Talent Management

• Created framework for individual development with competitive compensations and benefits plan in place. Implementation of international mobility plan as part of career enhancement/exposure for HiPo and talents within APAC region.
• Introduced and implemented talent review process (evaluation, calibration – 9 grid, development planning, development feedback, talent pipeline, succession planning)

Recruitment

• Implemented salary proposal / benchmark process in hiring for APAC.
• Devised TA policy, procedures, processes, employee referral program, on boarding and orientation for 1200-employee in APAC.
• Led staff orientation programs and training to promote collaboration.
• Facilitated onboarding sessions and on-the-job training with hiring manager for new hires, bolstering employee job position knowledge and skillset.
• Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.

Organizational Structure

• Performed APAC HR gap analysis and action plan.
• Reduced process gaps to achieve optimal productivity.

IR & ER

• Monitored and handled employee claims involving performance-based and harassment incidents.
• Motivated employees through special events and incentive programs.

Compliance

• Maintained human resources regulatory and company's compliance with local laws in addition to established organizational standards.
• Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.

HRMS

• Data Hygiene at 100% accuracy.
• Successfully migrated HRIS system migration project for merger & acquisitions in APAC.
• Involved in implementation of new Global HRMS project.

Reporting

• Creation of monthly data analysis for hiring and employee headcount for APAC to be presented to regional/global management team.

Projects

• Led and successfully integrated HR function (policies, processes, procedures, C&B, Performance Management System, HRIS, e-Learning System) for 2 merger & acquisition in APAC.
• Harmonized and integrated 4 different business entities HRIS, ATS, Payroll systems into one system across APAC.
• Supported in IT system integration project for APAC by ensuring all roll out, milestones, timeline, etc. communications is up to date in both internal (Yammer, Intranet) and external (LinkedIn) communication sites.
• Successfully rolled out Culture program for APAC as APAC Culture Champion Lead.
• Successfully launched Caldic new intranet and website globally in collaboration with global communication team.
• Global Employee Engagement Survey – Distributed employee engagement surveys to identify areas of improvement. Created and implemented forward-thinking initiatives to improve employee engagement.

HRBP (Indonesia)

Provided day-to-day HR support to the team, including employee relations, training & staff development, compensations & benefits, HRIS, performance management, annual budget, recruiting, and onboarding.

• Implemented HR initiatives resulting in meeting annual goals and aligning policies and procedures to company objectives and goals.
• Developed relationships with managers and staff and served as advisor across multitude of HR topics resulting in increased employee engagement.
• Assisted with delivery of talent updates at Quarterly Financial Reviews and Annual Talent Reviews resulting in enhanced talent retention and recognition.
• Met with employees annually for progress reviews and performance assessments.
• Directed hiring and onboarding programs for new employees.
• Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
• Structured compensation and benefits according to market conditions and budget demands.
• Designed and implemented region-wide recruitment, behavior-based interviewing and skill matching procedure, decreasing employee turnover.
• Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
• Developed succession plans and promotion paths for staff.
• Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
• Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
• Conducted company-wide town hall meetings to convey updates.

Talent Acquisition (AMEA & ASEAN)

• Identified areas of opportunity within engineering talent acquisition and globally and work to implement improvement recommendations and measure effectiveness
• Established, tracked and analyzed talent acquisition reports and metrics to ensure efficiency and effectiveness of team, hiring managers/interviewers, referrers and all parts of hiring.
• Identified areas of opportunity within talent acquisition function globally and work to implement improvement recommendations and measure effectiveness.
• Developed and manage recruiting reports, dashboards and metrics.
• Identified areas of opportunity within recruiting function globally and work to implement improvement recommendations and measure effectiveness.
• Driven creative sourcing efforts to ensure that we have solid pipeline of high quality active and passive talent through using of direct sourcing, networking, social platforms, referrals, and other traditional sourcing channels like job boards.
• Devised hiring and recruitment policies for 2000-employee company.
• Completed talent acquisition and management for more than 300 internal and external placements

Managed and led a team of Talent Partners to drive successful hiring outcomes for corporate roles, resulting in 50% reduction in hiring costs. Developed and evaluated sourcing and assessment methods to attract the best possible talent. Built key relationships with global stakeholders to maximize return on investment.

• Maximized performance by monitoring daily activities and mentoring team members.
• Established monthly mass recruitment drive to fill all urgent & critical positions. Successfully closed 27 crucial positions in 48 hours.
• Established strong pipeline and collaborations with necessary organizations, universities and colleges, NGOs and etc. to hire additional 94 engineers within 3 months. Successfully hired first batch (30 new hires) of engineers within 1 month.
• Revised, implemented and executed new recruitment processes to shorten SLA for hiring.
• Implemented new hiring documentation for easier understanding and quicken processing time but more comprehensive in governing both company and employee's benefits.
• Established recruitment tracker and on boarding template to ease in preparation of weekly and monthly operational reports.
• Created and incorporated new hiring policies in company's new handbook.
• Onboarded new employees with training and new hire documentation.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Successfully managed recruitment budgets and allocated resources to maximize productivity and profitability.
• Leveraged data and analytics to make informed decisions and drive talent improvements.

Managed end-to-end recruitment process for technology roles. Conducted behavioral and competency-based interviews and used psychometric assessments to select top talent.

• Managed end-to-end recruitment process for roles across organization.
• Conducted behavioral and competency-based interviews to select top talent.
• Used psychometric assessments to assess candidate potential and skills.
• Built strong relationships with stakeholders and advised on getting best from interview.
• Ensured great candidate experience throughout hiring process.
• Onboarded new employees with training and new hire documentation.

Directed and managed HR programs for KL campus workforce including talent attraction & management/retention, benefits administration, performance and employee relations, immigration, compensation/payroll, leave administration, workers comp, and policy.

HRBP & Admin

• Managed workforce development and employee relations initiatives.
• Partner with upper management to translate strategic goals into restructuring, retention, and compensation efforts.
• Expanded employee benefits with 0% YoY change in costs.
• Managed annual performance/salary review.
• Worked closely with legal team to resolve dispute and compliance issues.
• Uplifted employee's compensations & benefits and launched it in 2015.
• Employee engagement (staff welfare activities - Monthly Staff Birthday Celebration, Teacher's Day Celebration, Monthly Brown Bag Lunch with CEO, Staff Farewell Party, Townhall and etc.).
• Championed for Success Factor, BrassRing, Ultipro, Zapper and AON Insurance system in KL Campus.

Talent Acquisition

• Closed 98% of opened positions in 2013 within 6 months.
• Negotiated contracts and managed budget for recruiting expenses
• Project leader – Global Lecturers Hiring Initiatives. Hit 63% from 10% of possible hiring rate for academic positions in first quarter of 2014.
• Implemented hiring policies & processes in place within 6 months with no further red flags in internal & external audit for recruitment from year 2014 onwards.
• Led, created and launched first IMAP (INTI Management Associate Programme) for sales and marketing department. Successfully lowered department's attrition rate and built stronger pipeline.
• Lowered entire INTI group's recruitment cost for year 2013 & 2014.
• Revised, fine tuned and implemented entire Group HR on-boarding and orientation programme.
• Compiled reports on recruiting activity to illustrate time-to-fill, cost-per-hire, and source of hire
• Utilized social media platforms to source potential candidates and build pipeline of qualified talent

• Operated and maintained applicant tracking and candidate management systems.
• Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
• Developed recruiting strategies to identify qualified candidates and build network.
• Collaborated with hiring managers to understand job requirements and expectations.
• Closed 95% of the critical positions in the pipeline.
• Conducted orientation & on boarding for new joiners.
• Collaborated with top private universities and colleges in Malaysia to build pipeline for future hiring and internship programme.
• Managed road shows, career fairs and campus recruitment.

Managed end to end experience and process of both client and candidate throughout the hiring process of a position assigned.

• Liaised with client to better understand their needs and recommend solutions and candidate's profiles that best fit the requirements.
• Achieved 70% of KPI/target for the year 2012 within the first 7
• Achieved and exceeded 100% of KPI/target for the year 2011.
• Achieved and exceeded 144% of KPI/target for 2010.
• Successfully assist client to setup a new Finance SSO in Malaysia by getting the pioneer team on board.

• Supported Director & Account Manager throughout recruiting process, developed recruiting plan, and fulfilled the hiring needs.
• Searched, identified and reviewed suitable candidates via several sources such as internal database, preferred client cold call, internet, networking and referrals.
• Experienced in handling large scale hiring to source for quality candidate.