Fei Hong Vong
Business Transformation Associate Manager
Kuala Lumpur,14
Summary
Highly accomplished and results-driven Business Transformation Associate Manager with a proven track record in product management, AI innovation, and operational excellence. Adept at driving strategic initiatives, optimizing workflows, and delivering substantial efficiency gains across global operations. Seeking to leverage expertise in leading complex transformations and fostering cross-functional collaboration to achieve organizational objectives.
Overview
3
3
years of professional experience
Work History
Business Transformation Associate Manager
Accenture Solutions
12.2024 - Current
- Business Transformation: Process Optimization, Change Management, Strategic Planning, Project Management
- Product Management: Product Lifecycle Management, Product Strategy, Roadmap Development, Stakeholder Management, Cross-functional Leadership, and Global Operations.
- Artificial Intelligence: Generative AI, AI Strategy & Implementation, Workforce Optimization, Data Analysis, Insight Generation.
- Operational Excellence: Lean Six Sigma, Process Improvement, Quality Assurance, Productivity Enhancement, Performance Metrics, Coaching, and Mentoring.
- Financial Management: Cost Savings, Benefit Realization, Budget Management.
- Soft Skills: Leadership, Communication, Problem-Solving, Negotiation, Relationship Building, and Global Collaboration.
- Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
Business Excellence Advisor Specialist
Accenture Solutions
03.2022 - 12.2024
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Front-leading YouTube monetization as the global business transformation lead in scaling efficiency initiatives and best practices across four locations with client vendor management.
- Performed monthly Business Excellence risk assessment audit for nine workflows in Kuala Lumpur to ensure zero noise operations. Supported and managed innovative frameworks and projects in four accounts in Trust and Safety, YouTube TnS, YouTube Support, and Large Customer Support.
- Experience in handling client escalation or code red, focusing on quality, productivity, or process corrective and preventive recovery plans.
- Facilitated Lean Six Sigma training for the operations team and created one-slide business development reports for the business proposal.
- Partnering with tech masters and the client engineering team to deploy automation and tool enhancement projects.
- Delivered $750k client value with 19 projects on 3 project accounts.
Education
Bachelor Degree (HONS) IN MARKETING MANAGEMENT - BUSINESS
Multimedia University
04.2001 -
Skills
Operations management
Accomplishments
KUL Engagement People Champion - Organized a virtual walk, run and cycling event across the globe with 120+ participants with regional and global rewards
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
What we do in life echoes in eternity
Maximus
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
Malay
Bilingual or Proficient (C2)
Interests
Automotive Industry
Badminton
Timeline
Business Transformation Associate Manager
Accenture Solutions
12.2024 - Current
Business Excellence Advisor Specialist
Accenture Solutions
03.2022 - 12.2024
Bachelor Degree (HONS) IN MARKETING MANAGEMENT - BUSINESS
Multimedia University
04.2001 -
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