Racket Sports
Fei Hong Vong
Business Excellent Advisory Specialist
Kuala Lumpur
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek offers for professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Business Excellence Advisor Specialist
Accenture Solution SDN BHD
Kuala Lumpur
2020.02 - Current
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Worked flexible hours across night, weekend and holiday shifts.
- Conduct operation excellent risk assessment
- Train operation leads, QA and SME on operation excellent based on lean six sigma practices
- Reviews SIPOC, HLPM, DLPM, RCA, 3x3, RAIL and FMEA on monthly basis
- Overseeing Youtube Monetization team to scaling initiatives, tools and best practices across all sites
- Delivered 750K client value in efficiency with 19 projects across 3 different deals of Trust and Safety, Youtube Support and Large Customer Support
- Prepare and review one slider for business development report while partner between tech master and client team to deploy automation and tool enhancement initiatives
- Conduct trends and insights data driven analysis based on time, productivity and quality for continuously improvement opportunities
Quality Assurance Analyst
Accenture Solution SDN BHD
Kuala Lumpur
2015.01 - 2018.01
- Monitoring and ensuring quality content being delivered to client/users
- Conducting 5 Whys Root Cause Analysis (RCCA) on errors and identify potential solution and future error prevention plan
- Providing policy training for new joiner and supported other vendors sites (Japan, Korea & China)
- Establishing and maintaining good relationship with other vendor from Krakow, India and Japan
- Preparing monthly knowledge test to ensure team members knowledge is align and coaching on closing any knowledge gap
- Experienced in handling and preparing reporting for Operational Excellence and risk assessment
Content Review Analyst
IT CAN Solution
Kuala Lumpur
2015.07 - 2018.08
- Multitask in numerous workflows while prioritize in consistency
- Time management between direct and indirect work
- Analyzed the quality and safety level of advertisement for
- China specific market and languages coverage (CN, HK, TW)
- Observed and identified the market trend in China ads
- Handled client ad hoc/urgent request with fast and precise response
Education
Bachelor Degree (Hons) - Marketing Management
Multimedia University (MMU)
Malaysia 2011.04 - 2015.04
Skills
Lean Six Sigma Green Belt Practicer
undefinedAccomplishments
- Achieved 750K client value efficiency with 19 projects for 3 difference deals in 2022
Interests
Family and friends social gathering
PC DIY Build and Gaming
Timeline
Business Excellence Advisor Specialist
Accenture Solution SDN BHD
2020.02 - Current
Content Review Analyst
IT CAN Solution
2015.07 - 2018.08
Quality Assurance Analyst
Accenture Solution SDN BHD
2015.01 - 2018.01
Bachelor Degree (Hons) - Marketing Management
Multimedia University (MMU)
2011.04 - 2015.04
Similar Profiles
Nur Shakirah Kamarudin Nur Shakirah Kamarudin null
DATA ANALYST CONSULTANT at ACCENTURE SOLUTION SDN BHDDATA ANALYST CONSULTANT at ACCENTURE SOLUTION SDN BHD
Agileswari BaskarAgileswari Baskar
Senior Process Executive at Cog Dev Malaysia Sdn. Bhd.Senior Process Executive at Cog Dev Malaysia Sdn. Bhd.
Jenson Chen Jian ShanJenson Chen Jian Shan
Specialist, Financial & Accounting Analyst at Aspiro Solution Sdn Bhd (Well Known as Accenture)Specialist, Financial & Accounting Analyst at Aspiro Solution Sdn Bhd (Well Known as Accenture)