Racket Sports
Fei Hong Vong
Business Excellent Advisory Specialist
Kuala Lumpur
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek offers for professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Business Excellence Advisor Specialist
Accenture Solution SDN BHD
Kuala Lumpur
02.2020 - Current
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Worked flexible hours across night, weekend and holiday shifts.
- Conduct operation excellent risk assessment
- Train operation leads, QA and SME on operation excellent based on lean six sigma practices
- Reviews SIPOC, HLPM, DLPM, RCA, 3x3, RAIL and FMEA on monthly basis
- Overseeing Youtube Monetization team to scaling initiatives, tools and best practices across all sites
- Delivered 750K client value in efficiency with 19 projects across 3 different deals of Trust and Safety, Youtube Support and Large Customer Support
- Prepare and review one slider for business development report while partner between tech master and client team to deploy automation and tool enhancement initiatives
- Conduct trends and insights data driven analysis based on time, productivity and quality for continuously improvement opportunities
Quality Assurance Analyst
Accenture Solution SDN BHD
Kuala Lumpur
01.2015 - 01.2018
- Monitoring and ensuring quality content being delivered to client/users
- Conducting 5 Whys Root Cause Analysis (RCCA) on errors and identify potential solution and future error prevention plan
- Providing policy training for new joiner and supported other vendors sites (Japan, Korea & China)
- Establishing and maintaining good relationship with other vendor from Krakow, India and Japan
- Preparing monthly knowledge test to ensure team members knowledge is align and coaching on closing any knowledge gap
- Experienced in handling and preparing reporting for Operational Excellence and risk assessment
Content Review Analyst
IT CAN Solution
Kuala Lumpur
07.2015 - 08.2018
- Multitask in numerous workflows while prioritize in consistency
- Time management between direct and indirect work
- Analyzed the quality and safety level of advertisement for
- China specific market and languages coverage (CN, HK, TW)
- Observed and identified the market trend in China ads
- Handled client ad hoc/urgent request with fast and precise response
Education
Bachelor Degree (Hons) - Marketing Management
Multimedia University (MMU)
Malaysia 04.2011 - 04.2015
Skills
Lean Six Sigma Green Belt Practicer
undefinedAccomplishments
- Achieved 750K client value efficiency with 19 projects for 3 difference deals in 2022
Interests
Family and friends social gathering
PC DIY Build and Gaming
Timeline
Business Excellence Advisor Specialist
Accenture Solution SDN BHD
02.2020 - Current
Content Review Analyst
IT CAN Solution
07.2015 - 08.2018
Quality Assurance Analyst
Accenture Solution SDN BHD
01.2015 - 01.2018
Bachelor Degree (Hons) - Marketing Management
Multimedia University (MMU)
04.2011 - 04.2015
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